Digital Operations - Social Media Manager

Manager, Commercial Social Media StrategyThe Worldwide Commercial Excellence organization creates and evolves differentiatingcapabilities to support business and customer needs. This role, as part of the CustomerEngagement Platforms team, will work to optimize and standardize our customer'sexperience in social media. They will refine and reinforce operating models, drive and definesocial standards, and oversee day-to-day capability operations.This contract role offers a hybrid, flexible work environment with an expectation of 50% oftime spent in-office at our Princeton, NJ location.Essential Functions & Duties:• Advise on social channel strategy and provide functional expertise to our internal andexternal marketing partners• Oversee the capability operations partners that build and launch new and updatedproperties and platforms• Contribute to the evolution, maintenance, and standardization of processes anddocumentation that is used by all brands• Reinforce the channel operating model, channel standards, and industry best practices• Drive innovation in social media - vet, test, and learn from concepts; Collaborate andbuild strong relationships across teams to identify social capability enhancementsthat contributes to the capability roadmap• Provide input on social media initiatives as they go through Legal, Medical, andRegulatory review, as neededQualifications:• Bachelor's degree• 5+ years of conceptualizing and running social media programs• High accountability and excellent communication skills, both written and verbal• Willingness to learn, adapt, and grow as our capabilities, methods and tools evolvePreferred Skills/Experience:• Platform experience and expertise (in a professional capacity) for Meta, LinkedIn,TikTok and other major social networks• Hands-on experience with social media management tools and systems used forpublishing, listening, advertising, approval workflows• Experience in pharma, healthcare, another regulated industry and/or a large matrixedorganization is a plusKey Stakeholders:• Internal - Brand Marketers, Digital Capabilities, IT, Corporate Affairs, Legal, Medical,Regulatory, Analytics• External - Creative Agencies, Media Agencies, Systems Vendors, Platform Partners