Fidelity Investments
Co-op, User Experience Researcher
Fidelity Investments, Boston, Massachusetts, us, 02298
Job Description:
The Role
In this role, the Design Researcher will play a key part in supporting the strategy and development of new products and applying best practices for overall user experience, as well as user testing (quantitative and qualitative methodologies). This work will focus on internal innovation teams seeking to learn "intrapreneurial" skills and bring new ideas to life.
We are looking for someone with a desire to participate in ground-breaking collaboration, a bias towards action, the ability to accept failure and demonstrate intellectual curiosity, and someone who can play, learn and have fun. We love people who think the world would be a better place if we rolled up our sleeves and made prototypes, so we can get quick feedback from real users.
The Skills and Mindset You Bring
You have the ability to take initiativeYou enjoy trying new ways of working as an individual and within the teamYou want to understand the business problem and needs as deeply as you canYou are curiously inquisitive and thrilled by discovering answers to the unknownThe needs and desires of the customer drive your actions and decisions every single dayYour strong inter-personal and communication (written and verbal) skills to help the team with documenting the business requirements, user stories/ use cases, customer personas and current and proposed processesYou have excellent presentation, facilitation and influencing skillsYou have the ability to keep the management team apprised of project status through project documentation and presentationsYou can build and specify market requirements for current and future products by conducting market research with customers and non-customersYou have a strong interest in analyzing consumer trends and customer feedback to add new product ideas and themes into the pipelineYou understand the importance of conducting competitive analysis to ensure the team is on top of the dynamic landscapeYou can work with others across the firm to collaboratively learn more about FidelityThe ability to get to 'why': ability to create clarity while navigating vague problem spaces and balancing stakeholder needsSkills in quantitative research manipulated to create qualitative results, ie writing screeners and surveys using remote testing for researching early-stage prototypesDeveloping skill in identifying hidden customer segments and latent customer needsCommunicate in a powerful and clear way. Use research insights to create an emotional connection with customers.
The Purpose
of Your Role
As a key role on our incubator team, you will leverage multiple methodologies during your Co-Op such as Lean Start Up, Human Centered Design and Agile, to rapidly move ideas through the scan/try to proof of concept phase. The Fidelity Center for Applied TechnologySM, or FCATSM, is a catalyst for breakthrough achievements in research and tech. We assess, test and scale concepts and ideas that advance Fidelity's market leadership and enhance every customer's experience. FCAT teams are curious, inquisitive, and intently focused on the future. We will explore how we can push our current businesses, and provide new opportunities with emerging and disruptive technologies and human-centered design techniques to create visionary products and services that improve people's financial lives. As the innovation engine for Fidelity Investments, you will be part of an exciting group that provides expertise to the rest of the firm on new tools and methods, while also incubating potential new applications of emerging technology.
The Value You Deliver
The Fidelity Center of Applied Technology (FCAT) Co-op Program is designed to begin to build the technical and analytical skills needed for a successful career with Fidelity FCAT. Co-ops have the opportunity to add value to the organization and learn about Fidelity's businesses in an environment supported by state-of-the-art technology.
Certifications:
Category:
Administration
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
The Role
In this role, the Design Researcher will play a key part in supporting the strategy and development of new products and applying best practices for overall user experience, as well as user testing (quantitative and qualitative methodologies). This work will focus on internal innovation teams seeking to learn "intrapreneurial" skills and bring new ideas to life.
We are looking for someone with a desire to participate in ground-breaking collaboration, a bias towards action, the ability to accept failure and demonstrate intellectual curiosity, and someone who can play, learn and have fun. We love people who think the world would be a better place if we rolled up our sleeves and made prototypes, so we can get quick feedback from real users.
The Skills and Mindset You Bring
You have the ability to take initiativeYou enjoy trying new ways of working as an individual and within the teamYou want to understand the business problem and needs as deeply as you canYou are curiously inquisitive and thrilled by discovering answers to the unknownThe needs and desires of the customer drive your actions and decisions every single dayYour strong inter-personal and communication (written and verbal) skills to help the team with documenting the business requirements, user stories/ use cases, customer personas and current and proposed processesYou have excellent presentation, facilitation and influencing skillsYou have the ability to keep the management team apprised of project status through project documentation and presentationsYou can build and specify market requirements for current and future products by conducting market research with customers and non-customersYou have a strong interest in analyzing consumer trends and customer feedback to add new product ideas and themes into the pipelineYou understand the importance of conducting competitive analysis to ensure the team is on top of the dynamic landscapeYou can work with others across the firm to collaboratively learn more about FidelityThe ability to get to 'why': ability to create clarity while navigating vague problem spaces and balancing stakeholder needsSkills in quantitative research manipulated to create qualitative results, ie writing screeners and surveys using remote testing for researching early-stage prototypesDeveloping skill in identifying hidden customer segments and latent customer needsCommunicate in a powerful and clear way. Use research insights to create an emotional connection with customers.
The Purpose
of Your Role
As a key role on our incubator team, you will leverage multiple methodologies during your Co-Op such as Lean Start Up, Human Centered Design and Agile, to rapidly move ideas through the scan/try to proof of concept phase. The Fidelity Center for Applied TechnologySM, or FCATSM, is a catalyst for breakthrough achievements in research and tech. We assess, test and scale concepts and ideas that advance Fidelity's market leadership and enhance every customer's experience. FCAT teams are curious, inquisitive, and intently focused on the future. We will explore how we can push our current businesses, and provide new opportunities with emerging and disruptive technologies and human-centered design techniques to create visionary products and services that improve people's financial lives. As the innovation engine for Fidelity Investments, you will be part of an exciting group that provides expertise to the rest of the firm on new tools and methods, while also incubating potential new applications of emerging technology.
The Value You Deliver
The Fidelity Center of Applied Technology (FCAT) Co-op Program is designed to begin to build the technical and analytical skills needed for a successful career with Fidelity FCAT. Co-ops have the opportunity to add value to the organization and learn about Fidelity's businesses in an environment supported by state-of-the-art technology.
Certifications:
Category:
Administration
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.