Thomas Jefferson University & Jefferson Health
Communications Support Specialist - (Full-time) 3PM - 11PM
Thomas Jefferson University & Jefferson Health, Pennsylvania Furnace, Pennsylvania, United States, 16865
Job Summary:
Make your application after reading the following skill and qualification requirements for this position.The Communications Specialist serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members to Jefferson Health, so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a “voice with a smile”. The Communications Specialist is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.Shift: FT - Mon. - Fri. 3PM-11PM
(This department runs 24 hrs. must be flexible to work different shifts when needed)ESSENTIAL RESPONSIBILITIES:Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.Providing Service Excellence to all callers internal and external.Promptly answers incoming calls and asks appropriate questions to properly direct the call.Utilizes all available resources so calls are directed timely and accurately.Makes outbound calls when follow-up is needed.Ensures urgent calls are handled with priority and escalation processes are utilized when necessary.Communicates effectively with patients, physicians, and other departments regarding delays.Practices de-escalation and service recovery methods.Consistently achieves team metric standards and expectations.Provides a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.Brings forth any compliance or ethics issues and recommendations for operational improvement.Demonstrates reliability in daily work practices with a clear understanding of Jefferson Health policies and procedures.Additional miscellaneous duties and responsibilities may be assigned by leadership.MINIMUM REQUIREMENTS:Prior experience as a Communications Specialist/Operators in a hospital, call center, or comparable environment, but works in a position with applicable customer service contact preferred.High School graduate or equivalent
required .Telecommunications System – Spok, Paging, Paging Systems, Cell Phones, and related systems and equipment.Computer Skills, Multi-tasking – Ability to navigate multiple screens while talking.Must be flexible to work holidays and alternate shifts. This department runs 24 hrs. must be flexible to work different shifts when needed.Knowledge of Medical terminology preferred.Good interpersonal/communications skills. Some computer knowledge. Bilingual or multilingual person preferred.
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Make your application after reading the following skill and qualification requirements for this position.The Communications Specialist serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members to Jefferson Health, so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a “voice with a smile”. The Communications Specialist is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.Shift: FT - Mon. - Fri. 3PM-11PM
(This department runs 24 hrs. must be flexible to work different shifts when needed)ESSENTIAL RESPONSIBILITIES:Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.Providing Service Excellence to all callers internal and external.Promptly answers incoming calls and asks appropriate questions to properly direct the call.Utilizes all available resources so calls are directed timely and accurately.Makes outbound calls when follow-up is needed.Ensures urgent calls are handled with priority and escalation processes are utilized when necessary.Communicates effectively with patients, physicians, and other departments regarding delays.Practices de-escalation and service recovery methods.Consistently achieves team metric standards and expectations.Provides a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.Brings forth any compliance or ethics issues and recommendations for operational improvement.Demonstrates reliability in daily work practices with a clear understanding of Jefferson Health policies and procedures.Additional miscellaneous duties and responsibilities may be assigned by leadership.MINIMUM REQUIREMENTS:Prior experience as a Communications Specialist/Operators in a hospital, call center, or comparable environment, but works in a position with applicable customer service contact preferred.High School graduate or equivalent
required .Telecommunications System – Spok, Paging, Paging Systems, Cell Phones, and related systems and equipment.Computer Skills, Multi-tasking – Ability to navigate multiple screens while talking.Must be flexible to work holidays and alternate shifts. This department runs 24 hrs. must be flexible to work different shifts when needed.Knowledge of Medical terminology preferred.Good interpersonal/communications skills. Some computer knowledge. Bilingual or multilingual person preferred.
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