Massachusetts General Physicians’ Organization
Operator Representative I Communications Center Full Time
Massachusetts General Physicians’ Organization, Boston, Massachusetts, us, 02298
Job Description - Operator Representative I Communications Center Full Time (3301605)
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.The OpportunityAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will enhance the equity and efficiency of healthcare delivery, helping make medicine more personalized and precise.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.The Operator provides services to a 24x7 call center, managing various types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls, and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.Manages incoming and outgoing calls in an expedient, efficient, and courteous manner using the prescribed phraseology.Processes requests for paging and retrieval of pages efficiently and accurately.Issues new, replacement, and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system.Understands the various “codes” and the procedures for their activation.Responds to all telephone inquiries for patient information, handling confidential information.Responds to requests from staff regarding department on-call schedules.Handles answering service calls efficiently and courteously.Escalates unusual or difficult problems with callers, telephones, pagers, or answering services to the Supervisor.May be required to perform responsibilities at multiple locations based on need and situation.Uses the Mass General Brigham values to govern decisions, actions, and behaviors.Other duties as assigned.QualificationsHigh school diploma or equivalent.Able to type 35 wpm and knowledge of popular MS Windows software applications.Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.Knowledge of medical terminology preferred.A combination of education and experience may be substituted for requirements.SkillsCapable of multi-tasking and toggling between multiple screens and software solutions.Good interpersonal and telephone skills.Ability to thrive in a fast-paced healthcare environment.Able to work independently and be highly motivated.Excellent spelling, comprehension, and grammar skills; must be able to read, write, and communicate effectively.Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.Primary Location MA-Somerville-MGB Assembly RowWork Locations MGB MGHJob Telephone OperatorOrganization Mass General BrighamSchedule Full-timeStandard Hours: 40Shift Day JobPosted Shift Description: Monday - Friday 7am-3:30pm onsite MGH Main Campus Fruit St Days. Possible Planned days Assembly Row Somerville.
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If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.The OpportunityAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will enhance the equity and efficiency of healthcare delivery, helping make medicine more personalized and precise.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.The Operator provides services to a 24x7 call center, managing various types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls, and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.Manages incoming and outgoing calls in an expedient, efficient, and courteous manner using the prescribed phraseology.Processes requests for paging and retrieval of pages efficiently and accurately.Issues new, replacement, and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system.Understands the various “codes” and the procedures for their activation.Responds to all telephone inquiries for patient information, handling confidential information.Responds to requests from staff regarding department on-call schedules.Handles answering service calls efficiently and courteously.Escalates unusual or difficult problems with callers, telephones, pagers, or answering services to the Supervisor.May be required to perform responsibilities at multiple locations based on need and situation.Uses the Mass General Brigham values to govern decisions, actions, and behaviors.Other duties as assigned.QualificationsHigh school diploma or equivalent.Able to type 35 wpm and knowledge of popular MS Windows software applications.Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.Knowledge of medical terminology preferred.A combination of education and experience may be substituted for requirements.SkillsCapable of multi-tasking and toggling between multiple screens and software solutions.Good interpersonal and telephone skills.Ability to thrive in a fast-paced healthcare environment.Able to work independently and be highly motivated.Excellent spelling, comprehension, and grammar skills; must be able to read, write, and communicate effectively.Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.Primary Location MA-Somerville-MGB Assembly RowWork Locations MGB MGHJob Telephone OperatorOrganization Mass General BrighamSchedule Full-timeStandard Hours: 40Shift Day JobPosted Shift Description: Monday - Friday 7am-3:30pm onsite MGH Main Campus Fruit St Days. Possible Planned days Assembly Row Somerville.
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