Glossier
Part-Time Seasonal Editor, Seattle
Glossier, Seattle, Washington, us, 98127
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.
As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house.
Performance expectations include but are not limited to the following:
Customer Experience
Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
Master all of our customer service expectations, following our training fundamentals.
Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
Teamwork
Operate with optimism and joy—having fun is not only allowed, it’s encouraged!
Be a safety champion for all, ensuring the work environment is free of safety hazards.
Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback.
Serve as a product guru and an added resource for product demonstrations.
Outstanding collaborator, able to partner with all members of the leadership and store team.
Operational Excellence
Adherence to safety standards as defined by the store leadership team.
Restock and replenish inventory in accordance with business and operational standards.
Focus on inventory accuracy when fulfilling customer orders.
Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality.
Active participant in visual projects.
Uphold all uniform standards, closely following presentation guidelines.
Become an expert in all operational procedures of the store.
Observe strict confidentiality, particularly as it pertains to handling sensitive information.
Skillful multitasker, able to accommodate multiple customer requests at a time.
Qualifications
2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
Passion for creating memorable experiences through meaningful personal interactions.
Demonstrated ability to show empathy and understanding while still driving action.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
A true collaborator in nature, driven by the power of teamwork.
Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
Highly adaptable with an impeccable ability to multitask.
Prior experience with POS or inventory management systems is a plus.
NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location to be fully vaccinated against COVID-19.
Apply for this job* indicates a required field
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Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.
As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house.
Performance expectations include but are not limited to the following:
Customer Experience
Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
Master all of our customer service expectations, following our training fundamentals.
Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
Teamwork
Operate with optimism and joy—having fun is not only allowed, it’s encouraged!
Be a safety champion for all, ensuring the work environment is free of safety hazards.
Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback.
Serve as a product guru and an added resource for product demonstrations.
Outstanding collaborator, able to partner with all members of the leadership and store team.
Operational Excellence
Adherence to safety standards as defined by the store leadership team.
Restock and replenish inventory in accordance with business and operational standards.
Focus on inventory accuracy when fulfilling customer orders.
Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality.
Active participant in visual projects.
Uphold all uniform standards, closely following presentation guidelines.
Become an expert in all operational procedures of the store.
Observe strict confidentiality, particularly as it pertains to handling sensitive information.
Skillful multitasker, able to accommodate multiple customer requests at a time.
Qualifications
2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
Passion for creating memorable experiences through meaningful personal interactions.
Demonstrated ability to show empathy and understanding while still driving action.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
A true collaborator in nature, driven by the power of teamwork.
Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
Highly adaptable with an impeccable ability to multitask.
Prior experience with POS or inventory management systems is a plus.
NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location to be fully vaccinated against COVID-19.
Apply for this job* indicates a required field
#J-18808-Ljbffr