Glossier
(Sales Associate, Full -Time) Editor, Washington DC
Glossier, Washington, District of Columbia, us, 20022
(Sales Associate, Full -Time) Editor, Washington DC Washington, DC
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Overview
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.Performance expectations include but are not limited to the following:Customer Experience
Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!Teamwork
Operate with optimism and joy—having fun is not only allowed, it’s encouraged!Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards.Partner with store leadership to effectively communicate feedback on inventory logistics and customer feedback.Serve as a product guru and an added resource for product demonstrations.Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.Operational Excellence
Adherence to safety standards as defined by the store leadership team in accordance with public health guidelines.Restock and replenish inventory in accordance with business and operational standards.Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality.Active participant in visual projects.Uphold all uniform standards, closely following presentation guidelines.Become an expert in all operational procedures of the store.Observe strict confidentiality, particularly as it pertains to handling sensitive information.Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.Qualifications
2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.Passion for creating memorable experiences through meaningful personal interactions.Positive, willing to learn and grow, and motivated to perform in fast-paced environments.Highly adaptable with an impeccable ability to multitask.NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location to be fully vaccinated against COVID-19.Apply for this job#J-18808-Ljbffr
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Overview
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.Performance expectations include but are not limited to the following:Customer Experience
Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!Teamwork
Operate with optimism and joy—having fun is not only allowed, it’s encouraged!Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards.Partner with store leadership to effectively communicate feedback on inventory logistics and customer feedback.Serve as a product guru and an added resource for product demonstrations.Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.Operational Excellence
Adherence to safety standards as defined by the store leadership team in accordance with public health guidelines.Restock and replenish inventory in accordance with business and operational standards.Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality.Active participant in visual projects.Uphold all uniform standards, closely following presentation guidelines.Become an expert in all operational procedures of the store.Observe strict confidentiality, particularly as it pertains to handling sensitive information.Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.Qualifications
2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.Passion for creating memorable experiences through meaningful personal interactions.Positive, willing to learn and grow, and motivated to perform in fast-paced environments.Highly adaptable with an impeccable ability to multitask.NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location to be fully vaccinated against COVID-19.Apply for this job#J-18808-Ljbffr