ServiceNow
Operations Director, Digital Marketing (for DASO, Digital Acquisition Strategy &
ServiceNow, Santa Clara, California, United States,
Job Description
We are seeking a highly motivated and experienced individual to join ServiceNow as an Operations Director, Digital Marketing for DASO (Digital Acquisition Strategy & Ops). This position will report to the Senior Director of Digital Scaled Marketing.
In this critical role, you will work closely with the VP of Digital Marketing to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives within the digital marketing organization. You will be an essential partner to the VP and their leadership team, playing a pivotal role in enabling the achievement of departmental goals and driving the overall success of ServiceNow's digital marketing efforts.
Responsibilities
Strategic Partnership: Collaborate closely with the VP of Digital Marketing Strategy and Operations and their leadership team, to understand the vision, objectives, and priorities of the department. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
Operational Excellence: Develop and implement operational processes, systems, and frameworks to streamline workflows, improve efficiency, and enhance the overall effectiveness of the Digital Marketing organization. Identify areas for process optimization and drive initiatives to achieve operational excellence. Will own top-line management of budget and people strategy.
Rhythm of Business: Run QBRs, All Hands, Leadership Meetings, Offsites, and Workshops, in addition to driving special projects and global alignment.
Cross-functional Collaboration: Foster effective collaboration and communication between the digital marketing team and other departments within and external to Marketing at ServiceNow. Coordinate cross-functional projects, initiatives, and meetings to ensure alignment and successful execution of strategic objectives.
Performance Tracking and Reporting: Coordinate timely delivery of reporting (e.g., QBRs) and provide quality control with context to assure global alignment and readiness for executive-level audiences.
Project Management: Lead and oversee key projects and initiatives within the Digital Marketing organization. Define project scope, objectives, timelines, and deliverables. Coordinate resources, manage dependencies, and ensure successful project execution.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including senior executives, cross-functional teams, vendors, and partners. Represent the VP of Digital Marketing in meetings, conferences, and other relevant forums as required.
We are seeking a highly motivated and experienced individual to join ServiceNow as an Operations Director, Digital Marketing for DASO (Digital Acquisition Strategy & Ops). This position will report to the Senior Director of Digital Scaled Marketing.
In this critical role, you will work closely with the VP of Digital Marketing to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives within the digital marketing organization. You will be an essential partner to the VP and their leadership team, playing a pivotal role in enabling the achievement of departmental goals and driving the overall success of ServiceNow's digital marketing efforts.
Responsibilities
Strategic Partnership: Collaborate closely with the VP of Digital Marketing Strategy and Operations and their leadership team, to understand the vision, objectives, and priorities of the department. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
Operational Excellence: Develop and implement operational processes, systems, and frameworks to streamline workflows, improve efficiency, and enhance the overall effectiveness of the Digital Marketing organization. Identify areas for process optimization and drive initiatives to achieve operational excellence. Will own top-line management of budget and people strategy.
Rhythm of Business: Run QBRs, All Hands, Leadership Meetings, Offsites, and Workshops, in addition to driving special projects and global alignment.
Cross-functional Collaboration: Foster effective collaboration and communication between the digital marketing team and other departments within and external to Marketing at ServiceNow. Coordinate cross-functional projects, initiatives, and meetings to ensure alignment and successful execution of strategic objectives.
Performance Tracking and Reporting: Coordinate timely delivery of reporting (e.g., QBRs) and provide quality control with context to assure global alignment and readiness for executive-level audiences.
Project Management: Lead and oversee key projects and initiatives within the Digital Marketing organization. Define project scope, objectives, timelines, and deliverables. Coordinate resources, manage dependencies, and ensure successful project execution.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including senior executives, cross-functional teams, vendors, and partners. Represent the VP of Digital Marketing in meetings, conferences, and other relevant forums as required.