Tanium
Senior Technical Writer
Tanium, Bellevue, Washington, us, 98009
Senior Technical Writer - Durham, North Carolina
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.The Basics:
As a Senior Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products. Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value. Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.
What you will do:
Plan and write security software installation, user, and admin guides
Collaborate with cross-functional teams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials
Edit content written by multiple contributors
Collaborate with user experience team on design of product and UI text
Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
We are looking for someone with:
Education
Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English
Experience
8+ years experience in software documentation
Writing for a system administrator audience
Experience documenting for both Windows and Linux environments
Understanding of information architecture principles and content organization
Experience with XML, HTML, topic based/structured authoring, and single sourcing
2+ years experience in help desk/technical support a plus
Knowledge of DITA a plus
Experience with Madcap Flare a plus
Experience with IT security software/products a plus
Self-starter with ability to learn software applications with little direction
Technically astute and able to understand large enterprise IT concepts
Interest in solving complex IT problems
Familiarity with general networking and database concepts
Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response
About Tanium
Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale.
What you’ll get
The annual base salary range for this full-time position is $90,000 to $275,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
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Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.The Basics:
As a Senior Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products. Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value. Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.
What you will do:
Plan and write security software installation, user, and admin guides
Collaborate with cross-functional teams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials
Edit content written by multiple contributors
Collaborate with user experience team on design of product and UI text
Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
We are looking for someone with:
Education
Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English
Experience
8+ years experience in software documentation
Writing for a system administrator audience
Experience documenting for both Windows and Linux environments
Understanding of information architecture principles and content organization
Experience with XML, HTML, topic based/structured authoring, and single sourcing
2+ years experience in help desk/technical support a plus
Knowledge of DITA a plus
Experience with Madcap Flare a plus
Experience with IT security software/products a plus
Self-starter with ability to learn software applications with little direction
Technically astute and able to understand large enterprise IT concepts
Interest in solving complex IT problems
Familiarity with general networking and database concepts
Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response
About Tanium
Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale.
What you’ll get
The annual base salary range for this full-time position is $90,000 to $275,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
#J-18808-Ljbffr