RMantra Solutions
ServiceNow Technical Writer
RMantra Solutions, Southern Md Facility, Maryland, us, 20697
ServiceNow Technical Writer – DISA OS II ServiceNow Technical Writer
Candidate must be able to be
on site at Fort Meade, Scott AFB, or Hill AFB daily . At a minimum, a
Secret clearance
is required upon the start of employment.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Job DescriptionAs ServiceNow Technical Writer, you will support and assist in documentation production of presentations using various software, as well as managing the identification, control, production, distribution, archiving, scanning, storage, and retrieval of all deliverable data. Duties may include cataloging data, providing customer assistance in locating specific data, digital imaging services, technical/reference support, and appropriately classifying records, documents, and other information media. Additionally, you will be responsible for planning, developing, and assisting with training programs for technical products or solutions. Duties may include analyzing training needs and materials. You may also assist with train-the-trainer programs and qualify trainers for content delivery.Primary ResponsibilitiesPrepares end user training guides, standard operating procedures, work instructions, tactics, techniques and procedures.Works with business analysts to assist in documenting user stories.Prepares updates and changes to the performance work statement(s) as needed.Assists developers and testers to document all processes.Works to achieve key project/program objectives and deliverables.Responsible for understanding entire projects or processes spanning multiple technical areas.Communicates with internal team members across multiple areas and client team members.Effectively communicates with the customer and external parties.Develops training material to include but not limited to training videos, user guides, cheat sheets, etc.Actively engages with the project team to know and understand the work being developed throughout each sprint to assist with any required documentation.Assists the lead trainer to develop guides, documents, and presentations for train-the-trainer sessions.Establishes onboarding documents for new hires.Prepares project presentations on a consistent basis.Assists the team in developing and establishing training material for new team members.Maintains and updates technical documentation within Atlassian’s Jira and Confluence tools.Basic QualificationsRequires US Citizenship.Must hold an active DoD Secret clearance.Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4 – 8 years of professional experience; or 2 -6 years of professional experience with a related Master’s degree. Additional experience may be accepted in lieu of degree.The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.Ability to multi-task and self-assign work in a fast-paced environment.Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.Shall have the ability to develop and present management level briefings.Demonstrate potential and willingness to learn and adapt to rapid changes in technology.Preferred QualificationsExperience with the ServiceNow application.Experience or familiarity with Agile development.Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.Experience with JIRA and Confluence.Understanding of ITIL foundation or ITIL certified.Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.Experience working with large software systems including hardware integration and test.Experience working with multi-disciplinary technical development teams.Experience moving from a legacy application to a new application.For more information please contact us
or send an email to HR@rmantras.com
#J-18808-Ljbffr
Candidate must be able to be
on site at Fort Meade, Scott AFB, or Hill AFB daily . At a minimum, a
Secret clearance
is required upon the start of employment.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Job DescriptionAs ServiceNow Technical Writer, you will support and assist in documentation production of presentations using various software, as well as managing the identification, control, production, distribution, archiving, scanning, storage, and retrieval of all deliverable data. Duties may include cataloging data, providing customer assistance in locating specific data, digital imaging services, technical/reference support, and appropriately classifying records, documents, and other information media. Additionally, you will be responsible for planning, developing, and assisting with training programs for technical products or solutions. Duties may include analyzing training needs and materials. You may also assist with train-the-trainer programs and qualify trainers for content delivery.Primary ResponsibilitiesPrepares end user training guides, standard operating procedures, work instructions, tactics, techniques and procedures.Works with business analysts to assist in documenting user stories.Prepares updates and changes to the performance work statement(s) as needed.Assists developers and testers to document all processes.Works to achieve key project/program objectives and deliverables.Responsible for understanding entire projects or processes spanning multiple technical areas.Communicates with internal team members across multiple areas and client team members.Effectively communicates with the customer and external parties.Develops training material to include but not limited to training videos, user guides, cheat sheets, etc.Actively engages with the project team to know and understand the work being developed throughout each sprint to assist with any required documentation.Assists the lead trainer to develop guides, documents, and presentations for train-the-trainer sessions.Establishes onboarding documents for new hires.Prepares project presentations on a consistent basis.Assists the team in developing and establishing training material for new team members.Maintains and updates technical documentation within Atlassian’s Jira and Confluence tools.Basic QualificationsRequires US Citizenship.Must hold an active DoD Secret clearance.Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4 – 8 years of professional experience; or 2 -6 years of professional experience with a related Master’s degree. Additional experience may be accepted in lieu of degree.The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.Ability to multi-task and self-assign work in a fast-paced environment.Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.Shall have the ability to develop and present management level briefings.Demonstrate potential and willingness to learn and adapt to rapid changes in technology.Preferred QualificationsExperience with the ServiceNow application.Experience or familiarity with Agile development.Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.Experience with JIRA and Confluence.Understanding of ITIL foundation or ITIL certified.Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.Experience working with large software systems including hardware integration and test.Experience working with multi-disciplinary technical development teams.Experience moving from a legacy application to a new application.For more information please contact us
or send an email to HR@rmantras.com
#J-18808-Ljbffr