Amazon
Content Strategist, Books TLC
Amazon, Seattle, Washington, us, 98127
DESCRIPTION
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Open to locations in Charleston, SC or Seattle, WACompany OverviewIn Books, authors are at the heart of what we do. It is that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is at the forefront of innovation, the Content Strategist role is the job for you!Position OverviewThe Amazon Books Training Launch Content (TLC) team is seeking a Content Strategist who shows strong ownership and enjoys developing content strategies and resources (internal and customer facing) that improve the author and publisher experience. The role will support multiple lines of business (Kindle Direct Publishing, Kindle Enterprise Publishing, and Author Central) and customer service teams across a global network.Key job responsibilitiesIn this role you will plan, create, maintain, and deliver high quality documentation for continuous improvement projects, and product launches and changes, with a focus on self-service strategies (contact deflection) and first-contact resolution (customer satisfaction). As a Content Strategist in our team, you will work with stakeholders to gather requirements for your content plans, use sound business judgment to make quick decisions in ambiguous situations, and effectively prioritize competing projects. To be successful, you will evaluate the effectiveness of your content using engagement metrics and verbatim feedback. You will possess excellent writing skills and experience in developing support content that is easily digestible, and efficient processes.Working independently on multiple content projects, the Content Strategist will:Define customer and employee use cases and processes for new or changing products, tools, policies or business launchesDrive content projects for their entire lifecycle from scoping through post-launch measurementUse a combination of data analysis, contact analysis, and content audits to make content and process decisions and deliver quality contentDevelop and execute strategies to improve content quality, maintainability, and usabilityDefine, manage, and communicate content effectiveness metricsEvangelize internal content writing standards that reflect the voice of BooksTrain new content developers in how to write customer-facing contentBuild effective relationships with multiple internal and external, and cross-functional stakeholders to deliver complex, global projectsBASIC QUALIFICATIONS3+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience working cross functionally with tech and non-tech teamsExperience in driving end to end delivery, and communicating results to senior leadershipBachelor's degree in English, communications, technical writing, or related field, or comparable job experiencePREFERRED QUALIFICATIONSExperience implementing repeatable processes and driving automation or standardizationExperience defining and improving internal (SOP, blurbs) and customer-facing content in a business environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.This position will remain posted until filled. Applicants should apply via our internal or external career site.
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If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Open to locations in Charleston, SC or Seattle, WACompany OverviewIn Books, authors are at the heart of what we do. It is that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is at the forefront of innovation, the Content Strategist role is the job for you!Position OverviewThe Amazon Books Training Launch Content (TLC) team is seeking a Content Strategist who shows strong ownership and enjoys developing content strategies and resources (internal and customer facing) that improve the author and publisher experience. The role will support multiple lines of business (Kindle Direct Publishing, Kindle Enterprise Publishing, and Author Central) and customer service teams across a global network.Key job responsibilitiesIn this role you will plan, create, maintain, and deliver high quality documentation for continuous improvement projects, and product launches and changes, with a focus on self-service strategies (contact deflection) and first-contact resolution (customer satisfaction). As a Content Strategist in our team, you will work with stakeholders to gather requirements for your content plans, use sound business judgment to make quick decisions in ambiguous situations, and effectively prioritize competing projects. To be successful, you will evaluate the effectiveness of your content using engagement metrics and verbatim feedback. You will possess excellent writing skills and experience in developing support content that is easily digestible, and efficient processes.Working independently on multiple content projects, the Content Strategist will:Define customer and employee use cases and processes for new or changing products, tools, policies or business launchesDrive content projects for their entire lifecycle from scoping through post-launch measurementUse a combination of data analysis, contact analysis, and content audits to make content and process decisions and deliver quality contentDevelop and execute strategies to improve content quality, maintainability, and usabilityDefine, manage, and communicate content effectiveness metricsEvangelize internal content writing standards that reflect the voice of BooksTrain new content developers in how to write customer-facing contentBuild effective relationships with multiple internal and external, and cross-functional stakeholders to deliver complex, global projectsBASIC QUALIFICATIONS3+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience working cross functionally with tech and non-tech teamsExperience in driving end to end delivery, and communicating results to senior leadershipBachelor's degree in English, communications, technical writing, or related field, or comparable job experiencePREFERRED QUALIFICATIONSExperience implementing repeatable processes and driving automation or standardizationExperience defining and improving internal (SOP, blurbs) and customer-facing content in a business environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.This position will remain posted until filled. Applicants should apply via our internal or external career site.
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