New Era Technology company
Audio Visual Field Engineer
New Era Technology company, West Chester, Pennsylvania, United States, 19388
Audio Visual Field Engineer
•Full Benefits
•Medical
•Dental
•Vision
•401K match
•28 PTO Days including company holidays
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
Requirements
SUMMARY:
Audio Visual Field Engineers are responsible for working closely with the Engineering team to bring newly installed AV and multimedia systems to completion. Audio Visual Field Engineers will ensure that New Era Technology standards are upheld on all AV and multimedia systems.
PRIMARY DUTIES:
The Audio Visual Field Engineer shall be responsible for but not limited to the following:Work with engineering team to complete drawing reviewsOversee and support multiple projects occurring simultaneouslyReview project requirements and schedule remote & onsite support time to complete projects in timely fashionSupport Project Managers and Engineers regarding project specific technical requirementsParticipate in engineering discussionsQC systems installed by others (i.e. subcontractors, etc.)Train clients on use of AV SystemsSupport install team in installation of systems as neededCrimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systemsFabricate AV systems in the field and inhouse as neededStage AV systems in-house as neededInstalling and labeling equipment into racksDressing cables in racks, under tables, in credenzas, in lecterns/podiums etc.Labeling and Terminating cables both in and out of racksDocumentation of equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)Inventory control and Chain of CustodyRead and markup project documentsMaintain a clean and organized work areaConfigure, Load, test and troubleshoot control systems programmingWrite, load, and tweak DSP filesWrite, load, and test basic configurable systemsWork closely with the programmer (whether in-house or sub-contractor)Troubleshoot and repair newly installed and existing custom AV systemsProvide detailed daily reports of work completed and open Punch-List itemsRead, understand and follow any consultant documentationUse hand and power toolsSafe use of ladders, scaffolding and liftsLift heavy and bulky equipmentUnderstand and meet all deadlinesResolve all customer service issues with managementMaintain a professional appearance and attitudeWork to achieve 100% customer satisfaction 100% of the timeFull compliance with company's policies and proceduresGiving excellent customer service through a professional attitudeOther duties as deemed necessary by managementCOMPETENCY:
Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systemsAn ability to use discretion and good judgment regard to sensitive or confidential informationProficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.)Must have a clean driving recordAbility to work flexible hours and period domestic and international travelMust have excellent organization skillsMust have proven multitasking skills and can work under extreme pressuresMust have solid soldering skillsHave a valid US PassportEXPERIENCE:
CTS certification and a minimum of four years of AV experience is required with proven proficient skills required for Field Engineer level from New Era Technology, PA Field Personnel Matrix.
QUALIFICATIONS:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION:
High school diploma or equivalent.
LANGUAGE SKILLS:
English
PHYSICAL DEMANDS:
Ability to drive a company van to client sitesAbility to stoop, kneel, bend at the waist, and reach on a daily basisAbility to safely use ladders, scaffolding and liftsWilling to work at heightsRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesAbility to lift and carry up to 40 pounds
WORK ENVIRONMENT:
New Era Technology office and client sites, domestic and international
EXPECTED HOURS OF WORK:
Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.
PM21
Salary Description
$28.00 - $33.00 depending upon experience
•Full Benefits
•Medical
•Dental
•Vision
•401K match
•28 PTO Days including company holidays
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
Requirements
SUMMARY:
Audio Visual Field Engineers are responsible for working closely with the Engineering team to bring newly installed AV and multimedia systems to completion. Audio Visual Field Engineers will ensure that New Era Technology standards are upheld on all AV and multimedia systems.
PRIMARY DUTIES:
The Audio Visual Field Engineer shall be responsible for but not limited to the following:Work with engineering team to complete drawing reviewsOversee and support multiple projects occurring simultaneouslyReview project requirements and schedule remote & onsite support time to complete projects in timely fashionSupport Project Managers and Engineers regarding project specific technical requirementsParticipate in engineering discussionsQC systems installed by others (i.e. subcontractors, etc.)Train clients on use of AV SystemsSupport install team in installation of systems as neededCrimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systemsFabricate AV systems in the field and inhouse as neededStage AV systems in-house as neededInstalling and labeling equipment into racksDressing cables in racks, under tables, in credenzas, in lecterns/podiums etc.Labeling and Terminating cables both in and out of racksDocumentation of equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)Inventory control and Chain of CustodyRead and markup project documentsMaintain a clean and organized work areaConfigure, Load, test and troubleshoot control systems programmingWrite, load, and tweak DSP filesWrite, load, and test basic configurable systemsWork closely with the programmer (whether in-house or sub-contractor)Troubleshoot and repair newly installed and existing custom AV systemsProvide detailed daily reports of work completed and open Punch-List itemsRead, understand and follow any consultant documentationUse hand and power toolsSafe use of ladders, scaffolding and liftsLift heavy and bulky equipmentUnderstand and meet all deadlinesResolve all customer service issues with managementMaintain a professional appearance and attitudeWork to achieve 100% customer satisfaction 100% of the timeFull compliance with company's policies and proceduresGiving excellent customer service through a professional attitudeOther duties as deemed necessary by managementCOMPETENCY:
Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systemsAn ability to use discretion and good judgment regard to sensitive or confidential informationProficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.)Must have a clean driving recordAbility to work flexible hours and period domestic and international travelMust have excellent organization skillsMust have proven multitasking skills and can work under extreme pressuresMust have solid soldering skillsHave a valid US PassportEXPERIENCE:
CTS certification and a minimum of four years of AV experience is required with proven proficient skills required for Field Engineer level from New Era Technology, PA Field Personnel Matrix.
QUALIFICATIONS:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION:
High school diploma or equivalent.
LANGUAGE SKILLS:
English
PHYSICAL DEMANDS:
Ability to drive a company van to client sitesAbility to stoop, kneel, bend at the waist, and reach on a daily basisAbility to safely use ladders, scaffolding and liftsWilling to work at heightsRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesAbility to lift and carry up to 40 pounds
WORK ENVIRONMENT:
New Era Technology office and client sites, domestic and international
EXPECTED HOURS OF WORK:
Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.
PM21
Salary Description
$28.00 - $33.00 depending upon experience