Baltimore County is hiring: Telecommunications Specialist - Non-Merit in Eudowoo

Salary: $42.60 - $60.81 Hourly Location : Towson, MD Job Type: NON-MERIT Job Number: NM.136 10-2024 OIT Department: INFORMATION TECHNOLOGY Opening Date: 10/17/2024 Closing Date: 11/4/2024 4:30 PM Eastern Regular Schedule: 39 hours per week A Non-Merit vacancy exists in the Office of information and Technology. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. You can attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Examples of Duties Baltimore County is seeking a Telecom Specialist with a focus on Cisco VOIP technologies. This position will provide support and problem resolution for an enterprise VOIP system, which includes Cisco Call Manager (CUCM), and over 7,000 phones. Also provides support of advanced communication applications such as virtual contact centers (basic and enhanced call centers) and voice & unified messaging, coordinates with vendors, installing, maintaining, and reconfiguring telecommunications equipment and supports the existing infrastructure. Will also work with end users to troubleshoot any type of telecommunications issues. EXAMPLES OF ESSENTIAL DUTIES : Provides Telecommunications systems support, to include Cisco Call Manager (CUCM). Provides technical support, installation and maintenance to ensure systems are functioning according to specifications. Support for the following: paging systems, alarm lines, ATA's, faxing Fields trouble calls from both providers and customers and addresses all related issues to full resolution. Updates service tickets to closure and advises customer. Interface with customers, which are other County Government agencies. Provide virtual call center solutions to County Government agencies (preferably AWS or Nice/InContact). Runs and repairs cabling infrastructure. Knowledge of data cabling and standards. Understanding of paging concepts and relays. Daily VoIP and voice mail system administration. Network principals, switching experience, configurations and troubleshooting. Recommends continuous improvements to existing processes to management. Must have the ability to multi-task in a fast-paced dynamic team environment. Assist with equipment installation, testing and system administration. Prepare and maintain documentation. Troubleshoot basic and advance problems, make effective diagnosis, and come up with resolutions. EXAMPLES OF OTHER DUTIES : Assists on telecom & network related projects, either alone or working with other network engineers. Construction related projects where a full design may be needed. Cabling and data jack repairs. Performs other duties as required and assigned. NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed. Qualifications Education, Training, and Experience : Education: Associate's degree in information technology, computer science, computer engineering, or a related field from an accredited college or university. Experience: At least three (3) years' hands on experience in a multi-platform/vendor networking environment, including Cisco platforms. Additional relevant experience may be substituted on a year-for-year basis for the required education. If substituting experience for education, your application must demonstrate appropriate relevant experience in order to meet the required qualifications. Knowledge, Skills, and Abilities (Entry-level) : Knowledge of the principles and practices of Information Technology. Excellent communication and documentation skills. Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org) Mail or deliver documents to: ATTN: Telecommunications Specialist - Non-Merit Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204 You can attach your transcript(s) or license(s) to your application. EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment Work an average scheduled workweek of 39 hours, Monday through Friday. Perform on-call rotation when they must be available on-call for production problems 24 hours per day, 7 days a week. Perform off-hours system changes and updates. Carry a cell phone. Travel within Baltimore County, and outside of the County for work and training; and May be required to use their own vehicle to travel to remote sites for troubleshooting and repair work. Employment Background Investigation Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check. Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise. Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants. Smoke free workplace All Baltimore County offices are smoke free. Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination. Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life. Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include: Medical, Prescription, Dental and Vision insurance. Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs. Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000. Retirement Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions. Paid Leave Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement. Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally. Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday. Bereavement Leave Jury Leave Military Leave Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services. Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required. Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.