Insight Global
Conversational Designer - INTL
Insight Global, Austin, Texas, us, 78716
Job Description
Insight Global is looking for a Conversational Experience Architect who is passionate about solving customer problems and creating experiences that are elegant and effective. You will define, document, and refine frictionless end-to-end service and support experiences for our chatbot and voice (IVR) technologies including Generative AI-powered experiences. We are looking to pay $11-17/hr, depending on your experience
Day to day:
Work closely with the Product, UX, Engineering, Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities.
Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and ideas.
Conceptualize and iterate on end-to-end flow specs for conversational user interfaces and content.
Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
Perform analysis of conversation paths and flows to identify opportunities and inform future improvements and refine the production dialog flows.
Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational discovery process.
Analyze current customer experiences to define friction points and create seamless and effortless experiences.
Educate internal colleagues and stakeholders to understand the key concepts of conversational flow creation.
Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years experience in defining conversational experiences for voice/chat.
Some experience in defining and planning for Generative AI powered experiences (prompt engineering/prompt chaining)
Understand how data from API calls, databases, and other underlying technologies fit into experience and collaborate with developers on solutions.
Strong ability to translate product needs into usable conversation flows/specs. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Insight Global is looking for a Conversational Experience Architect who is passionate about solving customer problems and creating experiences that are elegant and effective. You will define, document, and refine frictionless end-to-end service and support experiences for our chatbot and voice (IVR) technologies including Generative AI-powered experiences. We are looking to pay $11-17/hr, depending on your experience
Day to day:
Work closely with the Product, UX, Engineering, Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities.
Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and ideas.
Conceptualize and iterate on end-to-end flow specs for conversational user interfaces and content.
Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
Perform analysis of conversation paths and flows to identify opportunities and inform future improvements and refine the production dialog flows.
Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational discovery process.
Analyze current customer experiences to define friction points and create seamless and effortless experiences.
Educate internal colleagues and stakeholders to understand the key concepts of conversational flow creation.
Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years experience in defining conversational experiences for voice/chat.
Some experience in defining and planning for Generative AI powered experiences (prompt engineering/prompt chaining)
Understand how data from API calls, databases, and other underlying technologies fit into experience and collaborate with developers on solutions.
Strong ability to translate product needs into usable conversation flows/specs. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.