Senior UX Researcher Job at BetterUp in San Francisco

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We’re looking for a Senior UX Researcher to join our Research and Behavioral Science (Labs) team and help shape the future of our products. This role is critical in driving insights that guide the development of our evolving product ecosystem. You will play a pivotal role in refining user experiences for a manager population, shaping assessments, and enhancing AI-driven engagement loops that fuel high member growth and partner satisfaction.

What you’ll do:

• Lead foundational, formative, and evaluative UX research studies to ensure our products stay aligned with evolving member and partner needs.
• Collaborate closely with cross-functional teams to discover, design, and develop compelling and effective experiences in our new product, Manage, focusing on manager journeys, effectiveness assessments, and AI experiences.
• Provide deep, actionable insights into member behavior and partner expectations that will drive engagement and support market acceptance.
• Help shape our product strategy by driving value storytelling and refining member-facing assessments that link directly to partner success.
• Quickly and independently design research studies to help drive decision-making for product development (including vision, roadmaps, and execution), in partnership with designers, product managers, and engineers.
• Understand and incorporate complex technical and business requirements into research.
• Synthesize and communicate research findings to drive understanding and user empathy with product managers, designers, engineers, and other UXRs in a fast-paced, rapidly-changing environment.
• Use your expertise to teach your quantitative and qualitative methods to other members of the team.

If you have some or all of the following, please apply:

• 3+ years of relevant industry (non-academic) experience as an applied researcher.
• Advanced degree (Master’s or Ph.D.) in Human-Computer Interaction, Psychology, Statistics, Data Science, Behavioral Economics, Human-Centered Design, or a related field; or BA/BS and equivalent industry experience in a product-centric environment.
• Previous experience conducting AI-related research.
• Experience planning and conducting mid-to-large scale research projects across various product phases.
• Experience with mixed methods, and ideally with a focus on strategic and/or quantitative research.
• Demonstrable experience partnering with product management, engineering, design, data science, analytics, product marketing, and other product researchers.
• Ability to quickly tailor and design effective, appropriate research methodologies within time and resource constraints.
• Ability to create compelling presentations and confidently convey research insights through storytelling to technical and non-technical audiences.
• Experience influencing business and product decisions using research and data.
• Active learner, actively seeking to expand and share knowledge and experience in UX research to best support the evolving needs of the team.
• Enjoy working on entrepreneurial teams, and in Hybrid, fast-paced environments.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member.
• A competitive compensation plan with opportunity for advancement.
• Medical, dental and vision insurance.
• Flexible paid time off.
• Per year:
• All federal/statutory holidays observed.
• 4 BetterUp Inner Work days.
• 5 Volunteer Days to give back.
• Learning and Development stipend.
• Company wide Summer & Winter breaks.
• Year-round charitable contribution of your choice on behalf of BetterUp.
• 401(k) self contribution.

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $150,700 – $240,200.

If you live in New York, the base salary range for this role is:
$160,100 – $240,200: New York City
$150,700 – $226,100: Albany, Buffalo, Rochester, Nassau, Newburgh, Syracuse.

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co.

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