Cadence Technology Services
Help Desk Agent - Telecommunications
Cadence Technology Services, St Louis, Missouri, United States,
Cadence Technology Services is a nationwide telecommunications firm specializing in voice and data infrastructure, hardware, and provisioning solutions. We're expanding rapidly and seeking a dedicated Help Desk Agent to join our dynamic team and grow alongside us.
In this role, you'll work closely with our sales team, providing essential administrative support by troubleshooting issues, processing orders, and acting as a liaison when sales representatives are unavailable. Your efforts will directly contribute to delivering top-notch customer service and ensuring the sales team meets its goals. With a diverse customer base spanning various industries, every day offers new challenges and opportunities. This position solves practical problems and deals with variables in situations where only limited standardization exists. A self-starter mentality is a must! This is an onsite position that will be based in our offices located in Town and Country, MO.
If you're passionate about problem-solving and enjoy helping businesses optimize their technology, this may just be the role you have been seeking! Primary Job Responsibilities:
(The following statements are intended as general illustrations of the work for this position and are not all inclusive)
Basic troubleshooting of reported issues; control, manage, track, document and record all reported issues into the help desk ticketing software
Document troubleshooting progress and investigate issues before escalating tickets to the next level of support
Work with ISPs and MSPs during network outages to escalate the support ticket and keep communication open
Order processing and provisioning
Educate and elevate: Help our customers understand the technology available to them and how to best leverage it for their needs
Customer communication and updates
Complete other duties as assigned
What you bring to the table:
Strong customer service and communication skills- both oral and written
Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Teams)
Knowledge of Android and iPhone device setup and troubleshooting - specific to the use of mobile phone applications
Intermediate knowledge of Windows and Operating Systems
Working knowledge of Microsoft Teams including Teams voice and video conferencing
Technical aptitude with strong PC literacy skills
Strong problem-solving skills and decision-making ability
Ability to learn and apply technical information in a fast-paced work environment where priorities may constantly change
Flexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call schedule
Enthusiasm and desire to learn
Work well in a team environment
At least one year experience in a support/help desk role
CompTIA A+ Certified IT Technician preferred, but not required
Education:
High school diploma or equivalent Pay, perks and such:
Competitive salary
Medical and Dental insurance
401k with company matching
Paid vacation, holidays, and sick days
Collaborative and supportive work environment
Autonomy in defining processes / procedures
Access to paid professional development and training opportunities
Internal growth opportunities: we promote from within!
Schedule:
Monday - Friday 8 am - 5 pm
How to Apply: If you are ready to take on the exciting and rewarding role of a Project Coordinator, please apply by submitting your resume and a cover letter detailing your relevant experience and passion for this position. We look forward to hearing from you!
Resumes and cover letters should be sent to: lcook@844cadence.com Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
It is the policy of Cadence Technology Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Cadence Technology Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
In this role, you'll work closely with our sales team, providing essential administrative support by troubleshooting issues, processing orders, and acting as a liaison when sales representatives are unavailable. Your efforts will directly contribute to delivering top-notch customer service and ensuring the sales team meets its goals. With a diverse customer base spanning various industries, every day offers new challenges and opportunities. This position solves practical problems and deals with variables in situations where only limited standardization exists. A self-starter mentality is a must! This is an onsite position that will be based in our offices located in Town and Country, MO.
If you're passionate about problem-solving and enjoy helping businesses optimize their technology, this may just be the role you have been seeking! Primary Job Responsibilities:
(The following statements are intended as general illustrations of the work for this position and are not all inclusive)
Basic troubleshooting of reported issues; control, manage, track, document and record all reported issues into the help desk ticketing software
Document troubleshooting progress and investigate issues before escalating tickets to the next level of support
Work with ISPs and MSPs during network outages to escalate the support ticket and keep communication open
Order processing and provisioning
Educate and elevate: Help our customers understand the technology available to them and how to best leverage it for their needs
Customer communication and updates
Complete other duties as assigned
What you bring to the table:
Strong customer service and communication skills- both oral and written
Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Teams)
Knowledge of Android and iPhone device setup and troubleshooting - specific to the use of mobile phone applications
Intermediate knowledge of Windows and Operating Systems
Working knowledge of Microsoft Teams including Teams voice and video conferencing
Technical aptitude with strong PC literacy skills
Strong problem-solving skills and decision-making ability
Ability to learn and apply technical information in a fast-paced work environment where priorities may constantly change
Flexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call schedule
Enthusiasm and desire to learn
Work well in a team environment
At least one year experience in a support/help desk role
CompTIA A+ Certified IT Technician preferred, but not required
Education:
High school diploma or equivalent Pay, perks and such:
Competitive salary
Medical and Dental insurance
401k with company matching
Paid vacation, holidays, and sick days
Collaborative and supportive work environment
Autonomy in defining processes / procedures
Access to paid professional development and training opportunities
Internal growth opportunities: we promote from within!
Schedule:
Monday - Friday 8 am - 5 pm
How to Apply: If you are ready to take on the exciting and rewarding role of a Project Coordinator, please apply by submitting your resume and a cover letter detailing your relevant experience and passion for this position. We look forward to hearing from you!
Resumes and cover letters should be sent to: lcook@844cadence.com Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
It is the policy of Cadence Technology Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Cadence Technology Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.