Customer Community Manager Job at Snyk Ltd. in Boston

As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.You'll Spend Your Time:Developing and executing a customer community strategy across all Snyk-owned and external communitiesManaging and scaling a global community program that facilitates discussion, learning, and advocacyCreating and implementing engagement programs that drive customer satisfaction and retentionCollaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goalsTracking and reporting on community health metrics and business impactOrganizing and moderating community events, discussions, and contentWhat You'll Need:3-5 years of experience in community management or customer marketingProven track record of developing and delivering community strategies aligned with business objectivesExperience building and running distributed physical and virtual communitiesStrong understanding of community platforms and engagement toolsExcellent written and verbal communication skillsData-driven approach to measuring community health and impactExperience working with technical audiences and productsProject management skills with ability to handle multiple initiatives simultaneouslyStrong collaboration skills and ability to work cross-functionallyWe'd be Lucky if You:Have experience with developer security communities or productsHave previously built communities from scratch around technologies or productsPossess experience with community management platforms (Discourse, Discord, etc.)Have background in technical marketing or developer relationsUnderstand open source communities and dynamicsHave experience running customer advisory boards or ambassador programs#J-18808-Ljbffr