Customer Community Manager Job at Snyk in Boston
Snyk, Boston, MA, US
Job Description
Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.
As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.
You'll Spend Your Time:
- Developing and executing a customer community strategy across all Snyk-owned and external communities
- Managing and scaling a global community program that facilitates discussion, learning, and advocacy
- Creating and implementing engagement programs that drive customer satisfaction and retention
- Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
- Tracking and reporting on community health metrics and business impact
- Organizing and moderating community events, discussions, and content
What You'll Need:
- 3-5 years of experience in community management or customer marketing
- Proven track record of developing and delivering community strategies aligned with business objectives
- Experience building and running distributed physical and virtual communities
- Strong understanding of community platforms and engagement tools
- Excellent written and verbal communication skills
- Data-driven approach to measuring community health and impact
- Experience working with technical audiences and products
- Project management skills with ability to handle multiple initiatives simultaneously
- Strong collaboration skills and ability to work cross-functionally
We'd be Lucky if You:
- Have experience with developer security communities or products
- Have previously built communities from scratch around technologies or products
- Possess experience with community management platforms (Discourse, Discord, etc.)
- Have background in technical marketing or developer relations
- Understand open source communities and dynamics
- Have experience running customer advisory boards or ambassador programs
We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances