Charter Communications
Senior Director, eCommerce Design - UI/UX
Charter Communications, Stamford, Connecticut, United States, 06925
Spectrum's Digital Sales team is responsible for building and executing on world-class online shopping experiences to drive incremental business growth. From Spectrum Internet Gig and our path to 10G, to Advanced WiFi and Spectrum Mobile, our fast and secure broadband network powers the future. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what's next.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.We are transforming the next era of connectivity and entertainment experiences. The multiplicity and possibilities available within Spectrum are unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.BE PART OF THE CONNECTIONWe are seeking an experienced and innovative
Senior Director of UI/UX
to lead our user experience and interface design efforts with a strong focus on digital shopping and e-commerce platforms. The ideal candidate will have extensive experience designing intuitive, customer-centric experiences that drive engagement, conversion, and satisfaction in the online shopping space. You will lead a team of designers and UX strategists to create world-class shopping experiences across web and mobile platforms.WHAT OUR SENIOR DIRECTOR eCOMMERCE DESIGN UI/UX ENJOY MOSTActively and consistently support all efforts to simplify and enhance the customer experience.Develop and execute a comprehensive UI/UX vision that aligns with our business goals, emphasizing user-centric design for digital shopping and e-commerce platforms.Advocate for a customer-first approach, using research and data to understand user needs, behaviors, and motivations. Drive the creation of user personas, customer journeys, and use cases.Work closely with product management, engineering, marketing, and data teams to ensure seamless integration of UI/UX principles into the development and optimization of our e-commerce platforms.Continuously refine and enhance the user journey, from product discovery to checkout, ensuring frictionless and delightful experiences that improve conversion rates, customer retention, and satisfaction.Mentor and lead a high-performing team of designers and UX strategists. Foster a culture of creativity, innovation, and collaboration within the UI/UX department.Stay current with emerging UI/UX trends, tools, and technologies in the digital shopping and e-commerce space, applying them to improve our platforms and keep us competitive.Utilize analytics, A/B testing, and customer feedback to inform design decisions and measure the effectiveness of UI/UX improvements.Develop and maintain design systems that promote consistency across all digital shopping touchpoints, ensuring brand integrity and scalable design processes.Present design concepts, research findings, and performance data to executive leadership and key stakeholders, advocating for design-driven solutions that meet business goals.WHAT YOU'LL BRING TO SPECTRUMRequired QualificationsExperience:
UX/UI or Product Design management experience - 10+ yrsEducation:
Bachelor's Degree in Design/HCI/related field or equivalent real-world experienceTechnical Skills:
Expert ability to sketch and generate big-picture ideas for early-stage product design workExpert ability to design high-fidelity prototypesAdvanced business acumen and sense of urgency to achieve business resultsAdvanced presentation and communication skills, and the ability to "sell" ideas to various audiences, technical and non-technical
Skills:
Exceptional cognitive and communications skillsDeep understanding of development processesExceptional analytical skillsExtensive experience with research-driven, iterative product design
Abilities:
Ability to read, write, speak and understand EnglishAbility to demonstrate UI/UX design management skills via resume and portfolioAbility to prioritize and organize effectivelyAbility to make decisions and solve problems while working under pressureAbility to supervise and motivate othersAbility to develop, communicate and implement strategies and tacticsAbility to manage and deliver against several initiatives simultaneouslyAbility to manage and train cross-functional teamsAbility to analyze and interpret data and synthesize recommendationsAbility to think strategically and anticipate future trends, needs and expectations
Schedule:
Full time. This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.Preferred QualificationsMaster's DegreeRelated industry experience - Cable, Telecommunications, Software/Online ServicesSPECTRUM CONNECTS YOU TO MOREInnovative Tools & Tech:
Work with high-performing software and applications on the forefront of the digital telecommunications industry.Dynamic Growth:
The growth of our industry and evolving technology will power your career as you move up or around the company.Supportive Teams:
Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas.Total Rewards:
See all the ways we invest in you-at work and in life.
#J-18808-Ljbffr
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.We are transforming the next era of connectivity and entertainment experiences. The multiplicity and possibilities available within Spectrum are unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.BE PART OF THE CONNECTIONWe are seeking an experienced and innovative
Senior Director of UI/UX
to lead our user experience and interface design efforts with a strong focus on digital shopping and e-commerce platforms. The ideal candidate will have extensive experience designing intuitive, customer-centric experiences that drive engagement, conversion, and satisfaction in the online shopping space. You will lead a team of designers and UX strategists to create world-class shopping experiences across web and mobile platforms.WHAT OUR SENIOR DIRECTOR eCOMMERCE DESIGN UI/UX ENJOY MOSTActively and consistently support all efforts to simplify and enhance the customer experience.Develop and execute a comprehensive UI/UX vision that aligns with our business goals, emphasizing user-centric design for digital shopping and e-commerce platforms.Advocate for a customer-first approach, using research and data to understand user needs, behaviors, and motivations. Drive the creation of user personas, customer journeys, and use cases.Work closely with product management, engineering, marketing, and data teams to ensure seamless integration of UI/UX principles into the development and optimization of our e-commerce platforms.Continuously refine and enhance the user journey, from product discovery to checkout, ensuring frictionless and delightful experiences that improve conversion rates, customer retention, and satisfaction.Mentor and lead a high-performing team of designers and UX strategists. Foster a culture of creativity, innovation, and collaboration within the UI/UX department.Stay current with emerging UI/UX trends, tools, and technologies in the digital shopping and e-commerce space, applying them to improve our platforms and keep us competitive.Utilize analytics, A/B testing, and customer feedback to inform design decisions and measure the effectiveness of UI/UX improvements.Develop and maintain design systems that promote consistency across all digital shopping touchpoints, ensuring brand integrity and scalable design processes.Present design concepts, research findings, and performance data to executive leadership and key stakeholders, advocating for design-driven solutions that meet business goals.WHAT YOU'LL BRING TO SPECTRUMRequired QualificationsExperience:
UX/UI or Product Design management experience - 10+ yrsEducation:
Bachelor's Degree in Design/HCI/related field or equivalent real-world experienceTechnical Skills:
Expert ability to sketch and generate big-picture ideas for early-stage product design workExpert ability to design high-fidelity prototypesAdvanced business acumen and sense of urgency to achieve business resultsAdvanced presentation and communication skills, and the ability to "sell" ideas to various audiences, technical and non-technical
Skills:
Exceptional cognitive and communications skillsDeep understanding of development processesExceptional analytical skillsExtensive experience with research-driven, iterative product design
Abilities:
Ability to read, write, speak and understand EnglishAbility to demonstrate UI/UX design management skills via resume and portfolioAbility to prioritize and organize effectivelyAbility to make decisions and solve problems while working under pressureAbility to supervise and motivate othersAbility to develop, communicate and implement strategies and tacticsAbility to manage and deliver against several initiatives simultaneouslyAbility to manage and train cross-functional teamsAbility to analyze and interpret data and synthesize recommendationsAbility to think strategically and anticipate future trends, needs and expectations
Schedule:
Full time. This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.Preferred QualificationsMaster's DegreeRelated industry experience - Cable, Telecommunications, Software/Online ServicesSPECTRUM CONNECTS YOU TO MOREInnovative Tools & Tech:
Work with high-performing software and applications on the forefront of the digital telecommunications industry.Dynamic Growth:
The growth of our industry and evolving technology will power your career as you move up or around the company.Supportive Teams:
Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas.Total Rewards:
See all the ways we invest in you-at work and in life.
#J-18808-Ljbffr