Ada County, ID
911 Public Safety Communications Dispatcher (Lateral Transfers) - April 2025 Aca
Ada County, ID, Boise, Idaho, United States, 83708
Salary:
$25.56 - $34.00 Hourly
Location :
Meridian, ID
Job Type:
Full-Time with Benefits
Job Number:
02357
Department:
Sheriff
Division:
ECB- 911 Communications
Opening Date:
11/01/2024
Closing Date:
1/3/2025 11:59 PM Mountain
General Summary
Do you meet our minimum hiring standards?
Check here before applying.
**THIS POSTING APPLIES TO LATERAL APPLICANTS ONLY.
Applicants must have at least two (2) years of current experience working in
public safety emergency communication
focused center providing law enforcement, medical and fire dispatch services to qualify as a lateral transfer. Applicants who don't meet this requirement should apply under the 911 Public Safety Communications Dispatcher posting. See Pay Plan below.
Lateral Transfer Wage Information While the selection process is the same for all dispatcher applicants, those transferring from other law enforcement agencies with current (within the last three years) dispatcher experience may receive a higher starting wage.Level III
= Two to four years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services.Level IV
= Five to six years of current experience working in public safety emergency communication focused center providing law enforcement, medical, and fire dispatch services.Base
= Seven or more years of current experience working in public safety emergency communication focused center providing law enforcement, medical, and fire dispatch services.Pay Plan for Dispatcher Positions
Job SummaryResponds to incoming law enforcement, fire suppression and Emergency Medical Services calls and dispatches appropriate personnel to the place of emergency or need. Dispatchers, when necessary, refer to written guidelines, manuals, policies that require judgment and interpretation and refer complex problems to the Communications Floor Supervisor.SHIFT INFORMATION The work week is four 10-hour shifts. Days of the week would vary, based on the shift picked, but will work set schedule (same days of week and shift hours) for four months. Shift pick is every four months, and you will know your new shift 2 months ahead of time. This includes working holidays if the shift falls on a holiday. You need to be available every shift.
0400-14000800-18001400-00001800-04002200-0800
BENEFITS Low cost medical, dental, and vision insurancesIdaho PERSI retirement planDeferred Compensation plan 457(b) with a County match of up to 3%Flexible Spending Accounts - Health and Dependent CarePost-Employment Health Plan - 50% of unused sick leave above 240 hoursEmployee Assistance Program (EAP)No cost basic life, accidental death, and short-term disability insurancesEleven (11) paid holidays annuallyPaid vacation leave, sick leave, and parental leaveNo cost gym access at three (3) County owned gym facilitiesWellness ProgramOptional 401(k) and/or Roth IRA
Visit adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our full benefits package.Essential Functions
Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center.Interviews callers to obtain detailed information related to the emergency.Provides emergency information and direction to callers as required.Determines the classification of requests for service and the priority nature of the request.Dispatches appropriate agencies and personnel to address the need for service.Maintains communication with caller and emergency personnel to receive and update information.Provides continuing communications among police, fire fighting and other emergency personnel during the incident.Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support.Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis.Operates technical electronic equipment, computers, office equipment or appliances.Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others.Ability to talk and listen to a caller while simultaneously answering and providing to emergency responders on a side channel.Quick processing time and strong listening skills out of both ears are required to navigate the balance of phone and radio traffic concurrently.Quickly and accurately logs and maintains a variety of data and records on incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address, and map coordinates.Additional Functions
May perform necessary preventive or minor maintenance functions on certain equipment in the dispatch office.Notifies responsible parties when radios or alarms malfunction.Field surveys streets to locate hydrants and identify changes necessary for maintaining up-to-date street maps.Performs related functions as required.Job Requirements
Must have a high school diploma or equivalent.Must be a citizen of the United States:Must have at least two (2) years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services.Must be POST certified as an Emergency Communications Officer within one year of hire.Ability to operate telephone and radio equipment.Ability to work with a high degree of accuracy under pressure of time, and amidst distractions.Ability to listen and understand callers who are under stress.Ability to react quickly and calmly in receiving and transmitting multiple emergency messagesAbility to communicate clearly and distinctly verbally and in writing.Ability to analyze emergency situations, determine and take proper action quickly and objectively.Ability to relate well with the public under adverse conditions and stressful situations.Ability to read city and county road and water maps to quickly locate streets, addresses and hydrants.Ability to record accurately and legibly, details of activities and provide information.Ability to follow verbal and written instructions; and operate a computer keyboard.Ability to maintain effective working relationships.Other Requirements
Candidates appear before an oral board; and complete a polygraph, background investigation, and credit check prior to reporting for duty.Must obtain and maintain a valid driver's license.This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.Work Environment & Physical Demands
Work is performed in an office environment and requires a combination of sitting and standing at a desk for long periods of time, up to ten hours.Requires frequent repetitive movement of the wrists, hands and/or fingers.Occasionally requires the employee to reach below, at or above shoulder level and to lift to 20 lbs.
DisclaimerTo perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.
Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.
Healthcare:
Low-cost medical, dental, vision premiums and deductiblesPost-employment health savings accountRetirement and Investments Plans:
PERSI retirement benefits457(b) post or pre-tax investments options with up to 3% employer match401(k)Wellbeing Program:
Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.Free ACHD Commuter ride vanpool programFree bus passPaid-leave:
11 paid holidays per year8 weeks paid Parental LeaveApproximately 96 hours of vacation accrual for full-time employeeApproximately 96 hours of sick accrual for full-time employee5 days paid bereavement leaveLife & Short-Term Disability Insurance
Basic Life Insurance employer paid if benefit eligibleShort Term Disability employer paid if benefit eligibleOptional Benefits:
Pre-tax Flexible Spending Account and Dependent Care AccountNCPERS Decreasing Term Life InsuranceSupplemental Employee, Spouse, Child Life InsuranceSupplemental Long-Term Disability InsuranceAFLACVisit us at to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!
01
Applicants must have at least two (2) years of current experience working in a public safety emergency communications center providing law enforcement, medical and fire dispatch services. Do you meet this requirement?
YesNo
02
To become a 911 Dispatcher in Idaho, you must be at least 18 years of age and a citizen of the United States. Are you at least 18 years of age at time of application and a United States Citizen?
YesNo
03
Do you have recent law enforcement dispatch experience? (Please include when and where)
04
Describe your knowledge and experience working in a 911 Emergency Dispatch Center.
05
Our dispatchers work a variety of shifts including days, swings, nights, weekends, and holidays. This means that as a dispatcher, you may miss family holidays, birthdays, children's activities, to name a few. We need all our applicants to be flexible for any shift. Shift picks are done every 4 months. Given this information, are you willing to work all shifts required for the dispatcher position?
06
The posted hiring wage for this position is acceptable to me, and I am aware there is no negotiating outside of the posted wage.
YesNo
Required Question
$25.56 - $34.00 Hourly
Location :
Meridian, ID
Job Type:
Full-Time with Benefits
Job Number:
02357
Department:
Sheriff
Division:
ECB- 911 Communications
Opening Date:
11/01/2024
Closing Date:
1/3/2025 11:59 PM Mountain
General Summary
Do you meet our minimum hiring standards?
Check here before applying.
**THIS POSTING APPLIES TO LATERAL APPLICANTS ONLY.
Applicants must have at least two (2) years of current experience working in
public safety emergency communication
focused center providing law enforcement, medical and fire dispatch services to qualify as a lateral transfer. Applicants who don't meet this requirement should apply under the 911 Public Safety Communications Dispatcher posting. See Pay Plan below.
Lateral Transfer Wage Information While the selection process is the same for all dispatcher applicants, those transferring from other law enforcement agencies with current (within the last three years) dispatcher experience may receive a higher starting wage.Level III
= Two to four years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services.Level IV
= Five to six years of current experience working in public safety emergency communication focused center providing law enforcement, medical, and fire dispatch services.Base
= Seven or more years of current experience working in public safety emergency communication focused center providing law enforcement, medical, and fire dispatch services.Pay Plan for Dispatcher Positions
Job SummaryResponds to incoming law enforcement, fire suppression and Emergency Medical Services calls and dispatches appropriate personnel to the place of emergency or need. Dispatchers, when necessary, refer to written guidelines, manuals, policies that require judgment and interpretation and refer complex problems to the Communications Floor Supervisor.SHIFT INFORMATION The work week is four 10-hour shifts. Days of the week would vary, based on the shift picked, but will work set schedule (same days of week and shift hours) for four months. Shift pick is every four months, and you will know your new shift 2 months ahead of time. This includes working holidays if the shift falls on a holiday. You need to be available every shift.
0400-14000800-18001400-00001800-04002200-0800
BENEFITS Low cost medical, dental, and vision insurancesIdaho PERSI retirement planDeferred Compensation plan 457(b) with a County match of up to 3%Flexible Spending Accounts - Health and Dependent CarePost-Employment Health Plan - 50% of unused sick leave above 240 hoursEmployee Assistance Program (EAP)No cost basic life, accidental death, and short-term disability insurancesEleven (11) paid holidays annuallyPaid vacation leave, sick leave, and parental leaveNo cost gym access at three (3) County owned gym facilitiesWellness ProgramOptional 401(k) and/or Roth IRA
Visit adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our full benefits package.Essential Functions
Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center.Interviews callers to obtain detailed information related to the emergency.Provides emergency information and direction to callers as required.Determines the classification of requests for service and the priority nature of the request.Dispatches appropriate agencies and personnel to address the need for service.Maintains communication with caller and emergency personnel to receive and update information.Provides continuing communications among police, fire fighting and other emergency personnel during the incident.Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support.Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis.Operates technical electronic equipment, computers, office equipment or appliances.Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others.Ability to talk and listen to a caller while simultaneously answering and providing to emergency responders on a side channel.Quick processing time and strong listening skills out of both ears are required to navigate the balance of phone and radio traffic concurrently.Quickly and accurately logs and maintains a variety of data and records on incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address, and map coordinates.Additional Functions
May perform necessary preventive or minor maintenance functions on certain equipment in the dispatch office.Notifies responsible parties when radios or alarms malfunction.Field surveys streets to locate hydrants and identify changes necessary for maintaining up-to-date street maps.Performs related functions as required.Job Requirements
Must have a high school diploma or equivalent.Must be a citizen of the United States:Must have at least two (2) years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services.Must be POST certified as an Emergency Communications Officer within one year of hire.Ability to operate telephone and radio equipment.Ability to work with a high degree of accuracy under pressure of time, and amidst distractions.Ability to listen and understand callers who are under stress.Ability to react quickly and calmly in receiving and transmitting multiple emergency messagesAbility to communicate clearly and distinctly verbally and in writing.Ability to analyze emergency situations, determine and take proper action quickly and objectively.Ability to relate well with the public under adverse conditions and stressful situations.Ability to read city and county road and water maps to quickly locate streets, addresses and hydrants.Ability to record accurately and legibly, details of activities and provide information.Ability to follow verbal and written instructions; and operate a computer keyboard.Ability to maintain effective working relationships.Other Requirements
Candidates appear before an oral board; and complete a polygraph, background investigation, and credit check prior to reporting for duty.Must obtain and maintain a valid driver's license.This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.Work Environment & Physical Demands
Work is performed in an office environment and requires a combination of sitting and standing at a desk for long periods of time, up to ten hours.Requires frequent repetitive movement of the wrists, hands and/or fingers.Occasionally requires the employee to reach below, at or above shoulder level and to lift to 20 lbs.
DisclaimerTo perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.
Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.
Healthcare:
Low-cost medical, dental, vision premiums and deductiblesPost-employment health savings accountRetirement and Investments Plans:
PERSI retirement benefits457(b) post or pre-tax investments options with up to 3% employer match401(k)Wellbeing Program:
Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.Free ACHD Commuter ride vanpool programFree bus passPaid-leave:
11 paid holidays per year8 weeks paid Parental LeaveApproximately 96 hours of vacation accrual for full-time employeeApproximately 96 hours of sick accrual for full-time employee5 days paid bereavement leaveLife & Short-Term Disability Insurance
Basic Life Insurance employer paid if benefit eligibleShort Term Disability employer paid if benefit eligibleOptional Benefits:
Pre-tax Flexible Spending Account and Dependent Care AccountNCPERS Decreasing Term Life InsuranceSupplemental Employee, Spouse, Child Life InsuranceSupplemental Long-Term Disability InsuranceAFLACVisit us at to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!
01
Applicants must have at least two (2) years of current experience working in a public safety emergency communications center providing law enforcement, medical and fire dispatch services. Do you meet this requirement?
YesNo
02
To become a 911 Dispatcher in Idaho, you must be at least 18 years of age and a citizen of the United States. Are you at least 18 years of age at time of application and a United States Citizen?
YesNo
03
Do you have recent law enforcement dispatch experience? (Please include when and where)
04
Describe your knowledge and experience working in a 911 Emergency Dispatch Center.
05
Our dispatchers work a variety of shifts including days, swings, nights, weekends, and holidays. This means that as a dispatcher, you may miss family holidays, birthdays, children's activities, to name a few. We need all our applicants to be flexible for any shift. Shift picks are done every 4 months. Given this information, are you willing to work all shifts required for the dispatcher position?
06
The posted hiring wage for this position is acceptable to me, and I am aware there is no negotiating outside of the posted wage.
YesNo
Required Question