Community Manager & Coach Job at The Athletic Clubs in New York

The Community Manager is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.

What You'll Do:

Coaching, Program Delivery and Operations

• Deliver an average of 17 classes per week, covering additional shifts as needed
• Ensure programs are executed to AC standards
• Support management of club systems Mindbody and GLM
• Conduct exit interviews with all members upon cancellation

• Assist the GM in maintaining gym cleanliness and facility upkeep

Client Experience & Community

• Maintain unparalleled client retention and attendance rates
• Relentlessly identify new ways to enhance the member experience
• Manage squad WhatsApp group threads, organically sparking conversation regularly
• Select and collaborate with squad captains to gather member feedback on training and events
• Conduct quarterly member check-in calls alongside the GM
• Select award recipients for the end-of-season celebration
• Attend at least one squad class per month to connect with members and stay engaged

Requirements

• A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen
• Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle
• 2+ years customer service experience in the health and fitness or hospitality-related industry
• High EQ and positive attitude
• An excellent communicator across all mediums
• Strong work ethic and thrives in a fast-paced environment