Metropolitan Transportation Authority is hiring: Dedicated Announcer Supervisor
Metropolitan Transportation Authority, Brooklyn, NY, United States
Position at New York City Transit
Title: Dedicated Announcer Supervisor (ATD/ TD)
Opens: 10/7/2024
Closes: 12/31/2024
Authority: TA
Department: Subways
Division/Unit: Service Delivery - Customer Communications
Reports to: Director - Customer Communications
Location: Rail Control Center, Manhattan (Midtown)
Hours of Work: Various Tours
Dedicated Announcer Supervisors must possess an intimate knowledge of the complex infrastructure of our subway system, and its route configurations. Dedicated Announcer Supervisors not only provide status updates regarding delays and rerouted for planned and unplanned service disruptions, and they also utilize their knowledge of the system to provide recommended alternative routes.
Responsibilities
In addition to making such knowledgeable and service-oriented announcements in
response to a substantial number of incidents daily (note: the average number of
incidents per day is 250, as measured by the number of Incident Reports generated),
Dedicated Announcer Supervisors are also expected to perform the following tasks in
between announcements:
1) Continuously monitor train movement along the board to detect announcement-worthy conditions, such as inconsistent headways, and, in turn, provide a checks-and-balances
accountability measure for Console Train Dispatchers.
2) Administratively supervise (i.e., timekeeping, rollcall)
and crew Dedicated Field Announcers to the most critical field locations/towers,
as well as undertake ad-hoc field visits to audit Dedicated Field Announcers'
ongoing quality of work.
3) When service disruptions affect stations under the jurisdiction of
a Dedicated Field Announcer, provide direct oversight of DFA
by reviewing announcement scripts for accuracy of information.
4) Prepare "Announcement Scripts" for upcoming planned service
disruptions (e.g., General Orders) in coordination with the General Orders (GO) team.
5) Pre-record and broadcast announcements on general security
protocols and acceptable rider behavior within the subway
environment.
Compensation
Salaries will remain the same.
Education and Experience
ELIGIBILITY: All Assistant Train Dispatchers and Train Dispatchers in the title for one year, are eligible to apply.
Desired Skills
Knowledge of New York City Transit rules and regulations
Knowledge of New York City subway service
Excellent verbal, written and interpersonal communication skills
Experience with PC hardware/software (Windows 95/98/XP/Vista, MS Office)
Selection Method
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of Department of Subways' employees on MaBSTOA payroll, will be made on the NYCT payroll.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.