Crystal Lake Community Management, Inc.
Assistant Community Manager Job at Crystal Lake Community Management, Inc. in Be
Crystal Lake Community Management, Inc., Bend, OR, United States
The Assistant Community Manager (ACM) position is designed as a developmental opportunity; providing opportunities for on-the-job training under the guidance of a Community Manager (CM). The ACM contributes to the community in a meaningful way while learning and practicing the skills below in support of the CM. The Community Manager position requires strong customer service skills. Knowing how to communicate in a positive manner, recognizing when a situation is escalating and knowing how to deescalate the situation.
Essential Functions
•Act as Board of Director Liaison and Homeowner contact
•Prepare meeting agenda and exhibits and meeting minutes
•Attend all Board of Directors Meetings (many are in the evening)
•Keep website updated with current minutes, financials and resolutions
•Identify budget and reserve projects for each assigned community
•Coordinate project, scope of work and bids to complete projects in the budget year
•Approve and codes invoices accurately
•Review financials, monthly or quarterly, as applicable
•Budget preparation with Board and Accounting
•Update Reserve Study annually
•Conduct Site visits to assigned communities to ensure standards and compliance
•Prepare bi-weekly status reports
•Attend bi-monthly team meetings
Qualifications
•Bachelor Degree preferred, or equivalent work experience
•Community management experience preferred
•3+ years of customer service experience required
•Advanced Knowledge of Microsoft Word, Excel, and Outlook
•Excellent written and verbal communication skills
•Excellent administration and organizational skills
•Ability to maintain professional composure at all times
•Ability to communicate effectively with groups
•Work independently without direct supervision
•Excellent customer care skills
•Must have valid driver license with acceptable driving record
Essential Functions
•Act as Board of Director Liaison and Homeowner contact
•Prepare meeting agenda and exhibits and meeting minutes
•Attend all Board of Directors Meetings (many are in the evening)
•Keep website updated with current minutes, financials and resolutions
•Identify budget and reserve projects for each assigned community
•Coordinate project, scope of work and bids to complete projects in the budget year
•Approve and codes invoices accurately
•Review financials, monthly or quarterly, as applicable
•Budget preparation with Board and Accounting
•Update Reserve Study annually
•Conduct Site visits to assigned communities to ensure standards and compliance
•Prepare bi-weekly status reports
•Attend bi-monthly team meetings
Qualifications
•Bachelor Degree preferred, or equivalent work experience
•Community management experience preferred
•3+ years of customer service experience required
•Advanced Knowledge of Microsoft Word, Excel, and Outlook
•Excellent written and verbal communication skills
•Excellent administration and organizational skills
•Ability to maintain professional composure at all times
•Ability to communicate effectively with groups
•Work independently without direct supervision
•Excellent customer care skills
•Must have valid driver license with acceptable driving record