StubHub

StubHub is hiring: Senior Content Designer in New York

StubHub, New York, NY, United States

Job Description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About the Opportunity:

The Consumer Experience (CX) org at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. We're in search of a content design leader who can approach design through the lens of language – ensuring clarity, consistency, and user empathy throughout our product, fostering strong connections with our fans worldwide.

As a Senior Content Designer for Consumer Experience, you will drive impactful content-led initiatives to improve our marketing content across email, push messaging, and in-product experience. As the first content designer in this function, you'llestablish content standards, such as copy guidelines, tone and voice guides, and quality assurance processes. You'll partner closely with product leads to develop campaignstrategy and rigorously A/B tests hypotheses to increase engagement and conversion. .

This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.

What You'll Do

Propose content strategies to increase our content's reach and impact.
Devise creative copy for email, push, and in-product experience, balancing quality and speed. Continuously iterate your copy to A/B test variations.
Improve content quality through developing copy guidelines andscalable quality assurance processes.
Partner with design and content leads to evolve StubHub's voice and how we flex that voice in our marketing and productcontent. Develop glossaries for event categories to communicate in a language that resonates with those fans.
Work cross-functionally and collaboratively on content strategy and execution, including developing feature names, descriptions, value props, and launch messaging.
Exercise product thinking and influence team vision, strategy, and product decisions.
Define content opportunities and partner with product, analytics, and engineering to evaluate priority.

What You've Done

5+ years of experience of professional experience in content design, content strategy, or UX writing.
A portfolio demonstrating breadthand proven writing experience inconsumer-facing marketing campaigns and product experiences.
Ability to generate innovative content ideas that resonate with target audiences.
Strong writing, editing, and storytelling skills with a keen eye for detail.
Customer-centric, empathetic and creative. You always build strategies around customer insights, you have a knack for understanding the wants and needs of others, and you're great at generating creative new ideas around those customers.
Experience driving metrics including, open rate, CTR, and conversion.

Mindset that excels at StubHub

A strong desire to learn and grow with the company
A team-first mindset that prioritizes the success of the company
Resilience and adaptability in response to changes and challenges
Proactivity in solving problems and identifying opportunities to improve

What We Offer

Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$150,000—$175,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.