Lead Audio Visual Field Technician Fremont, CA Job at EOS IT Solutions in Fremon

OUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.WHAT YOU WILL DO:As a Lead AV Field Technician , you will be leading a team of AV Technicians on Installation Projects, providing AV solutions and services on-site while interfacing with the designated client in line with customer requirements and service level agreements.KEY RESPONSIBILITIES:Lead the Installation and de-installation of AV/Telepresence productsConfiguration of endpoints and infrastructurePreparation of room audits ensuring technology can work at optimum levelPerform preventative maintenance to ensure equipment and room are ready for useIdentify defective/failed equipment and provide solutionsComplete Post Installation AssessmentsPerform on-site User Acceptance testingInstall software upgradesAct as a point of escalation for technical issues and provide solutions for ongoing faultsCommunicate with management team throughout the day, as it relates to assignmentsProject reporting and updatingDocument and report hardware failures; manage Break/Fix and RMA requests as neededSupervise, instruct and assist with rack building processesTravel to customer sites nationally as requiredESSENTIAL CRITERIA:Experience leading teams of AV Technicians or EngineersExperience terminating, configuring, and programming at least one of the following types of equipment: Extron, Cisco, Crestron, and/or AMXAbility to read and understand plans to ensure everything is done correctly and perform any additional configuration requiredExperience working on AV/VC integrationsAgility and a strong sense of urgencyResponsive, efficient, with excellent customer interaction, and a high level of professionalismIntrigued by difficult tech problems and welcoming of challengesComfortable working in a fast-paced, demanding environment, under pressureEngaged in the process of technical developmentWilling and able to work and travel globally when requiredResponsible and reliable, capable of working independently as well as part of a teamGood organization and time management skills with proven ability to manage multiple prioritiesGood written and verbal communication skillsCritical thinking and problem-solving abilityFlexible and adaptable to change and hours of work, to meet customer needsA motivated team playerDESIRABLE CRITERIA:Control (Crestron, AMX, Extron)Audio (BIAMP, QSC, POLYCOM)Video (Cisco, Polycom)EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.#J-18808-Ljbffr