Lead Audio Visual Field Technician Job at EOS IT Solutions in New York

WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.WHAT YOU’LL DO:Lead the Installation and de-installation of AV/Telepresence productsLead a team of AV Technicians on Installation ProjectsConfiguration of endpoints and infrastructurePreparation of room audits ensuring technology can work at optimum levelPerform preventative maintenance to ensure equipment and room is ready for useIdentify defective/failed equipment and provide solutionsComplete Post Installation AssessmentsPerform on-site User Acceptance testingInstall software upgradesAct as a point of escalation for technical issues and provide solutions for ongoing faultsWork as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreementCommunicate with management team throughout the day, as it relates to assignmentsProject reporting and updatingDocument and report hardware failures; manage Break/Fix and RMA requests as neededSupervise, instruct and help with rack building processesTravel to customer sites nationally as requiredWHAT YOU NEED TO SUCCEED:Experience leading teams of AV Technicians or EngineersExperience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMXAbility to read and understand plans to ensure everything is done correctly and perform any additional configuration that is requiredSimilar experience working on AV/ VC integrationsAgility and a strong sense of urgencyResponsive, efficient, excellent customer interaction, and a high level of professionalismIntrigued by difficult tech problems, welcoming the challengeComfortable working in a fast-paced, demanding environment, under pressureEngaged in the process of technical developmentWilling and able to work and travel globally when requiredResponsible and reliable, capable of working alone as well as part of a teamGood organization and time management skills with proven ability to manage multiple prioritiesGood written and verbal communication skillsCritical thinking and problem-solving abilityFlexible and adaptable to change and hours of work, to meet the needs of the customerA motivated team playerTECHNICAL SKILLS:Control (Crestron, AMX, Extron)Audio (BIAMP, QSC, POLYCOM)Video (Cisco, Polycom)EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.#J-18808-Ljbffr