Omni Channel Communication Services Analyst Job at RadNet in Owings Mills

Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNets success is its people with the commitment to a better healthcare experience. When you join RadNet as an Omni Channel Communications Services Analyst Voice Administrator, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Provide technical support for the multiple communication systems, addressing issues and ensuring quick resolution.
• Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems.
• Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms.
• Implement and maintain omni channels of communication systems to meet organizational requirements.
• Implement security measures to safeguard the omni-channel communication systems and data.
• Collaborate with IT teams to ensure interoperability and seamless integration with other systems.
• Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures.
• Prepare training material for end-users and support teams on properly using communication tools.
• Monitor system performance and conduct regular assessments to identify areas for improvement.
• Manage relationships with vendors, ensuring service level agreements are met.
• User provisioning for various communication platforms.

If You Are:

• Exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• An Associate degree in information technology, telecommunications, or a related field is preferred but not required.
• Ability to troubleshoot and arrive at reasonable solutions to problems.
• Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools.
• Strong attention to detail.
• Experience with project management methodologies and tools.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources.
• Ability to communicate effectively in person and writing with all employees, customers, and vendors.
• High level of proficiency and demonstrated effectiveness in problem determination and resolution.
• Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
• Ability/flexibility to travel to/between sites as needed.

Pay Range:
USD $18.00 - USD $22.00 /per hour

Shift:
Varied

Shift Variations:
11am - 7:30pm