Autodesk is hiring: Senior Conversation Designer in San Francisco

We are seeking a highly skilled and experienced Senior Conversation Designer to join our team. This individual will play a crucial role in shaping the future of multimodal conversational experiences across our platforms. The ideal candidate would have experience designing for probabilistic systems and a strong background in conversation design, user experience design, and a good understanding of natural language technologies. You will work closely with cross-functional teams to create intuitive, engaging, and effective conversational experiences. You will work remotely and report into a Design Leader on the DXC team.

We are open to remote candidates based in the United States and Canada.

Responsibilities

1. Design Conversational Experiences
   1. Conceptualize, design, and iterate on high-quality end-to-end conversational experiences
   2. Develop natural dialog flows, user flows, components, and frameworks that clearly outline the conversational architecture
   3. Create conversational prototypes to validate ideas and communicate concepts
   4. Document experiential requirements, guardrails, and test cases, as well as processes and methodologies
   5. Ensure interactions are intuitive, engaging, and aligned with business objectives and technical capabilities
   6. Test for consistency and contextual coherence across the conversational experience
   7. Analyze conversational data to identify gaps and propose conversational solutions
2. Collaboration and Stakeholder Management
   1. Collaborate with product managers, engineers, UX designers, and content strategists to define and implement conversational design strategies
   2. Gather and synthesize requirements, constraints, and feedback from diverse stakeholders to inform design decisions
3. Research and User Testing
   1. Conduct user research and usability testing to validate experience concepts and refine conversational interfaces
   2. Analyze user interactions and feedback to continuously improve the conversational experience
4. Innovation and Best Practices
   1. Stay up to date with the latest trends and best practices in conversation AI design, natural language processing, and user experience
   2. Advocate for and implement innovative design solutions that enhance the user experience and meet business goals
   3. Champion trust and transparency best practices in your everyday work

Minimum Qualifications

1. 5+ years as a conversational designer or similar role in customer facing conversation design
2. 2-3 years using AI to design experiences for users
3. Demonstrated experience creating prototypes, customer flows, problem definition, and analysis
4. Ability to utilize and contribute to evolving digital standards and guidelines
5. Recognition of emerging technologies in the AI space including LLMs and Machine Learning
6. Ability to work independently and on teams to solve complex problems
7. Excellent communication skills, both verbal and written
8. Understanding of best practices and nuance required for global communication

Preferred Qualifications

1. General understanding of design best practices, including WCAG 2.1 Accessibility, Layout, and Form
2. Involvement in working on conversation AI chat- and voice-based experiences.
3. Familiarity with extended reality technologies
4. Experience working in agile development environments

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