Instructional Designer

The Role: This role reports to the Director, Learning & Development, and is in charge of overseeing and carrying out content creation and instructional design projects. This includes developing learning materials, managing external resources, coordinating vendors, planning for regular course revisions, and building cooperative relationships with cross-functional teams. Responsibilities: Responsible for leading analysis, design, development, implementation, and evaluation of L&D content; Collaborate with subject matter experts to determine learning objectives and outcomes. Create thorough storyboards and scripts that show the layout, sequence, interactions, and content of multimedia and interactive elements in the learning materials. Measure the effectiveness of instructional programs using appropriate evaluation methods. Analyze feedback and data to continuously improve learning solutions. Working with experts to plan and update training content, making sure learning materials stay up-to-date, useful, and in line with business goals and SOP changes. Support ongoing learning and development initiatives; including the Operational Excellence Academy, the Field Accelerated Superintendent Training, and QuickStart. Harness the power of educational technology tools and platforms to enhance the learning experience. Incorporate multimedia elements, interactive activities, simulations, and other engaging features into the operations curriculum. Stay current with emerging trends in instructional design, adult learning theories, and educational technology. Keep up with industry trends, emerging technologies, and best practices in instructional design to continuously enhance the quality and impact of learning content. Requires some travel to regional offices to support the department’s training efforts. Qualifications: Holds a Bachelor’s degree in a related field or has equivalent work experience, providing a strong foundation in educational principles and practices. Possesses 3-5 years of experience writing and creating engaging learning experiences and training deliverables, demonstrating a proven track record of success in the field. Demonstrates continuous enthusiasm for learning by consistently seeking out and engaging in new educational opportunities, such as workshops, courses, and self-study programs. Applies advanced design and adult learning principles, including ADDIE, Design Thinking, Kirkpatrick Model, and Bloom’s Taxonomy, to develop effective educational programs and materials. Utilizes a variety of software, authoring tools, and LMS systems, including Microsoft Office 365, YouTube, Social Learning platforms, Articulate Storyline, and Rise, to create and manage educational content. Adheres to brand, design, and communication standards and processes, ensuring consistency and quality across all educational materials and deliverables. Excels in communication and collaboration, working effectively with diverse teams to achieve common goals and produce high-quality educational materials. Necessary Attributes: Proactive self-starter with the ability to work with minimal oversight Strong leadership skills Strong project management skills Ability to thrive in a fast-paced environment Strong analytical and communication skills Strong client focus and relationship management skills Demonstrates emotional intelligence, and builds trusts through strong personal character and authentic behavior Collaborative and able to work effectively with diverse teams Well organized and structured Excellent presentation skills Ability to structure, analyze and solve complex problems with creativity Technical capacity to learn new systems quickly and use them to answer business questions Adaptable, resilient, flexible and meet constantly changing priorities with enthusiasm