Account Consultant - Digital Media Job at OPTIMIZE SOCIAL MEDIA INC in Saint Pau

Account Consultant-Digital Media

Optimize Digital Marketing is a Minnesota-based company that provides expert Social Media, Digital Advertising, Website, & Software solutions. Launched in 2012, Optimize Digital Marketing has rapidly become one of the leading digital marketing companies in the automotive and tire industry, and we are currently expanding our expertise into new and exciting industries. Our goal is to increase online awareness by creating digital experiences that engage potential and existing customers.

At Optimize Digital Marketing we attribute much of our success to the strength and dedication of our Account Consultants. As the primary client-facing department, our Account Consultants (ACDM’s) utilize their skills and experience to create, build, and nurture client relationships on a daily basis through client calls, reporting, content curation, online management, and more! Taking customer service to the next level, ACDM’s should have a high proficiency in etiquette through communication channels of all kinds, whether it be phone, email, text, or face-to-face.

In the fast-paced field of Digital Marketing, our ACDM’s take on the challenge of change with an open mind, flexibility, and a drive to succeed, not only for our clients, but as a company. We support one another to meet our goals, celebrate our wins, and seek out ways to overcome any obstacles.

An ideal candidate would:

• Have 2+ years of experience or schooling relating to marketing/advertising or as some type of business consultant; or 1-2 years of phone sales or customer services a bonus.
• Display and maintain excellent verbal and written etiquette when communicating with clients or coworkers
• Be proficient in the use and knowledge of major social platforms, apps, and trends.
• Speak and write fluently in the English language to properly represent the brands and companies we do business with
• Possess strong organizational skills and task management

ACDM Job Description

Think of a normal world of account management, then take that to the next level! As an ACDM, you will be a vital part of the success the company has. Each ACDM will be accountable for a portfolio of 60+ clients, which will include maintaining social media, digital advertising, websites and software solutions. Providing strategy and solutions so business owners can focus on their day-to-day business. As the business owner’s primary point of contact, our ACDMs are the bridge to a cohesive online message for each of our clients and build that trust of small business owners so they can stand out against big box stores!

The ACDM position represents the core of Optimize’s growth and success. This candidate will represent their clients in all things Digital Media, and many of our partners with Fortune 500 Status in the U.S. and in Canada. The core of this position sets up our Account Consultants to communicate with their clients via telephone or video call where they will then work with them to execute their online strategies!

Duties include, but are not limited to:

• Maintaining and nurturing new and existing client relationships leading to high retention.
• Time management. Using it responsibly and effectively to maximize efficiency.
• Renewing, upselling, and working with our internal teams to retain and grow your client portfolio.
• Providing creative content across multiple social channels.
• Responding to reviews, troubleshooting issues, and working to maintain the reputation clients have online.
• Working with our advertising team to create and fulfill ads for clients.
• Quarterly and/or monthly consultation calls with clients to report results and plan out future strategies.
• Weekly/Monthly email or text communications with clients, keeping that relationship positive and proving ODM’s dedication to their business’ success.
• Keeping track of all communications and updates in ODM’s CRM platform to ensure accurate client information
• Negotiating contracts and work agreements on upsells and renewals.
• Preparing reports and correspondence as necessary.
• Remaining Video Call-Ready during the workday to ensure a professional disposition at any time, for both scheduled and unscheduled calls and meetings.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• Hybrid Work Schedule
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Commission eligibility (after Introductory Period)

Shift:

• Monday-Friday
• 8-hour day with flexible start time between 8am-9am
• One 30-min paid lunch; Two 15-min paid breaks

Experience:

• 2+ years of digital account management or similar experience
• 1+ year of experience in phone/video calls in a professional setting (Preferred)
• Bi-lingual in Spanish is a plus!

Work Location:

• Hybrid/Remote