Cyborgwave
Cyborgwave is hiring: Technical Writer in Columbus
Cyborgwave, Columbus, OH, US
Job Description
Job Description
Client& & - State of Ohio
ID - 747175
Please make sure all applicants submit a one-page writing example.
** Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 3 days a week.
This position will be responsible for understanding and providing documentation for projects within the Division of Information Technology.
•& Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
•& Review and prioritize documentation service requests.
•& Research problems before approaching Manager or Team Lead for assistance.
•& Develop options and recommendations to assist documentation to team members for resolving issues.
•& Maintain documentation and documentation libraries.
•& Identify, create, revise and maintain documentation and templates.
•& Communicate and work with customers and other Client personnel as necessary.
•& Work with Team members to enhance their understanding of process documentation.
•& Identify and make recommendations around documentation and templates needed.
•& Communicate accurate and useful status updates.
•& Manage and report time spent on all work activities.
•& Follow quality standards.
•& Able to work in team environment.
•& Complete assigned tasks.
•& Strong communication skills – both written and spoken.
Experience:
•& Experience defining and creating process documentation.
•& Experience in maintaining document libraries.
•& Experience in developing business processes.
•& Ability to work in a fast-paced environment.
•& Ability to document procedures in logical sequence.
•& Experience in working with both internal and external customers.
•& Excellent organizational skills.
•& Ability to collaborate with supporting resources across business units.
Required Skills:
•& 2-year college degree or equivalent of relevant experience.
•& Excellent communication skills; have excellent professional oral and written skills.
•& Ability to build solid business relationships in an emerging environment.
Desired Skills:
•& Exposure to ServiceNow ticketing system a plus.& &
•& Two years technical documentation writing experience.
•& Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.