Peyton Resource Group (PRG)

Technical Writer Job at Peyton Resource Group (PRG) in San Antonio

Peyton Resource Group (PRG), San Antonio, TX, United States

Job Description

Description:

Conversational Designers analyze, design, and perform work assignments related to Virtual Assistant (VA) experiences to provide members with a consistently high-level of customer service while simultaneously achieving cost savings. Designer's performs conversational design for Virtual Assistants mobile and .com platforms.

· Knowledge of Virtual Assistant platforms, applications and standards

· Knowledge of conversational designing and implementing on AWS Lex

· Experience with Natural Language understanding and how it impacts conversational flows.

· Knowledge of design concepts, standards and guidelines to align with user needs and expectations.

· Experience using design tools (VoiceFlow, Figma, or visio).

· Experience with Agile/SCRUM development methodology

· Ability to iterate and improve conversational flows based on user feedback and best practices.

· Ability to incorporate consistent brand voice into the conversational designs

· AWS Lex. Voiceflow / Visio, Figma

· Independently leads requirements gathering activities.

· Consults with Business partners to understand current and future business needs requiring the Virtual Assistant.

· Designs, tests, and implements conversational VA designs using Voiceflow / visio / Figma and AWS Lex, user experience principles, conversational design.

· Identifies and troubleshoots application issues.

Company Description

Who We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

Company Description

Who We Are:\r\nPeyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.\r\nWhat We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.\r\n\r\nHow We Do It:\r\nWe partner with world-class organizations that offer exciting career paths to their employees.\r\nWe cultivate relationships with the best and brightest talent in the marketplace.\r\nWe leverage technology in a way that is helping to redefine the staffing industry.\r\nOur Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.