Tbwa Chiat/Day Inc is hiring: Senior UX Researcher in San Francisco

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the role:

Headway is looking for an experienced researcher to drive our provider experience to new heights. As the research lead for our provider group, you’ll help drive the foundational understanding of talk therapists and prescribers at Headway and have the opportunity to inform and influence key product and design decisions.

You will:

• Work closely with product managers, engineers, and designers on evaluating and improving our product experience.
• Partner across and beyond the product org with teams like clinical strategy to help drive a foundational understanding of mental health providers.
• Plan and execute both tactical and foundational UX research.

You will love this role if you have:

• 5+ years of UX research experience with a portfolio of end-to-end projects.
• Proven track record of cross-functional collaboration with product, design, engineering, and data.
• Great understanding of qualitative research methods.
• You are empathetic: you are eager to see the world from your users’ perspective.
• You're energized by ambiguity & a self-starter: you love to drive the direction of ambiguous projects.
• You are motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability).

Compensation and Benefits:

• Salary information is based on a single salary target per role:
• The starting salary for Senior UX Researcher is $200,000.
• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com.

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