TIER4 GROUP is hiring: User Experience Researcher in New York

Title: User Experience Researcher

Location: New York, NY

Type: Hybrid (2 days onsite per week)

Duration: December 2024 - June 2025

Perks: Competitive Rates and Benefits

Are you passionate about understanding user needs and behaviors? Do you thrive in collaborative environments, working closely with product, design, and development teams? We are seeking a UX Researcher to join our dynamic team, responsible for elevating user insights and championing user-centric design practices.

Responsibilities:

• Interface with product, design, and development teams to advocate for user needs, pain points, and behaviors.
• Identify the research needs of stakeholders and recommend appropriate methodologies to address them effectively.
• Independently lead end-to-end research projects, from project initiation to data collection (fielding/interviewing) and presentation of findings.
• Develop comprehensive UX Research artifacts including proposals, moderators guides, and results summaries.
• Skillfully synthesizes research findings into actionable insights.
• Proactively identify untapped research opportunities to enhance product value and execute them efficiently.
• Manage recruitment and maintain databases of targeted research participants sourced internally and externally.
• Act as a knowledge resource on user experience within the organization.

Requirements:

• 2+ years of hands-on experience conducting formal UX research.
• Master's Degree or higher in HCI, psychology, human factors, social science, or related fields.
• Proficient in qualitative and quantitative research techniques such as contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys.
• Deep passion for creating exceptional user experiences.
• Familiarity with UX Research tools like OptimalSort, UserZoom, UserTesting.com, or similar platforms.
• Experience using survey platforms such as Qualtrics, SurveyMonkey, or equivalent.
• Strong willingness to challenge conventional practices to address user needs better.
• Comfortable navigating ambiguity and uncertainty.
• Ability to work autonomously and drive projects forward independently.

If you are enthusiastic about shaping user-centered design through insightful research and thrive in collaborative, fast-paced environments, we would love to hear from you. Join us in crafting exceptional experiences for our client's users!