Sr User Experience Researcher Job at Medical Mutual of Ohio in Brooklyn

Sr User Experience Researcher - (2400517) Company Overview Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company’s customers. The Sr. User Experience Researcher partners with User Experience Designers, Product Owners, and agile teams to understand customers’ needs, execute complex research initiatives, and mentor junior researchers. Responsibilities Executes complex research initiatives that support product development activities from tactical delivery to high-level strategy. Analyzes data to identify user needs and breakdowns in flows, creating actionable insights. Prioritizes research objectives based on the project roadmap to meet business objectives. Presents results in an engaging way, tailoring the message to a wide range of audiences. Contributes to research operations and adds to a library of research best practices. Performs other duties as assigned. Qualifications Education and Experience Bachelor’s degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or related fields. 5 years of experience designing and conducting user research studies. Technical Skills and Knowledge: User research methods such as interviews, surveys, usability studies, card sorting, and contextual inquiry. Participant recruitment and research documentation. Strong communication, presentation, and facilitation skills. Human-centered design principles and user experience design tools such as Figma and Sketch. Project management and mentorship. Benefits and Compensation Employee bonus program. 401(k) with company match up to 4%. Health Savings Account with company matching contribution. Excellent medical, dental, vision, life, and disability insurance. Access to an Employee Assistance Program. Company holidays and up to 16 PTO days during the first year. Parental leave for eligible employees. About Medical Mutual Medical Mutual is committed to serving our customers and the communities around us. We celebrate differences and are mutually invested in our employees and our community. We are an Equal Employment Opportunity and Affirmative Action Employer. We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. Primary Location US-OH-Brooklyn Work Locations Brooklyn 100 American Road Brooklyn 44144 Job 7 - General Staff Organization Member Engagement Schedule Regular Shift Standard Job Type Full-time Job Posting Nov 8, 2024, 12:24:58 PM #J-18808-Ljbffr