VP, User Experience (Remote/Flexible) Job at Insulet in Acton

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Job Title: VP, User Experience FLSA Status: Exempt Manager: VP, Portfolio Strategy and Insights Company Overview Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod product platform. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe. Position Overview This leadership role will oversee our User Experience Center of Excellence team. This role will provide leadership and expertise innovating and validating the next generation digital experiences for children and adults managing type 1 and type 2 diabetes. This role is critical to setting the company’s best in class user research strategy and other innovative methodologies for Insulet’s award-winning OmniPod products and digital experiences. This role will work collaboratively with members of the leadership and executive team, designers, marketing, product management and engineering to innovate and translate deep user insights into compelling digital experiences. This requires a unique skillset for strong cross franchise impact and leading multiple disciplines within User experience. This position will ensure all user experience projects, initiatives, and processes are in conformance with the organization's established policies and objectives. Responsibilities Accountable for the user experience strategy for all Insulet’s mobile digital products and applications, in partnership with the franchises. Navigate executive level feedback, and drive direction and decisions across franchises to develop a cohesive user experience for Insulet. Identify emerging trends, technologies, and methodologies to develop and implement a comprehensive UX strategy aligned to Insulet’s vision and franchise priorities. Champion the role of user experience across the company and establish UX as a critical innovation partner for product management and technology teams. Make key decisions for the UX team that drive the high-level direction, vision, and strategy required to solve business and user needs. Collaborate skillfully in a complex, matrixed, global organization. Lead a team of approximately 75 members in UX design, research, instructional design, Human Factors, and content strategy. Ensure that best-practices of user-centered design are constantly being enacted by mentoring and planning training. Foster a strong and vibrant UX community within the organization. Establish metrics, guidelines, and templates to improve efficiency, consistency and repeatability of UX practices. Perform other duties as required. Key Decision Rights Decisions related to user experience strategy across franchises. Decisions related to progressing the user experience function and capabilities. Decisions related to budget, resourcing, training for the user experience organization. Education and Experience Bachelor’s in cognitive science, Human Factors, experimental psychology, HCI, interaction design or other discipline; MBA preferred. 4+ years’ experience with integrations of physical devices and Software in a consumer or medical space. 12+ years’ experience managing and leading user experience including design and research in a technology-centered company. 18+ years’ experience in total and/or equivalent combination of education and experience. Demonstrated experience building and leading large global user experience teams. Experience with Human Factors teams. Healthcare or diabetes experience or knowledge a plus. Required Leadership/Interpersonal Skills & Behaviors Strong leadership and extensive experience leading User experience and design teams. Drive and own design and development of cross-functional, multi-platform applications. Creates a high-performance, customer-centric culture throughout the organization. Collaborative leader who can articulate a vision and engage others to achieve outstanding results. Results focused, using data-driven approaches to providing customer value. Preferred Skills and Competencies: Ability to organize and judge priorities. Strong organizational and interpersonal skills. Experience working in an agile environment. Additional Information The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA. Travel is estimated at 25% but will flex depending on business needs. NOTE: This position is eligible for 100% remote working arrangements. At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr