Service Writer Job at Performance Kings Honda in Cincinnati

Description:

We currently have a unique opportunity for an enthusiastic Service Writer who has above average communication skills and is driven to provide personalized assistance to our clients. As a Service Writer, your main responsibility will be to advise customers on suitable maintenance and repair services. At Performance Kings Honda, we value a Service Advisor who possess extensive product knowledge and will offer genuine and approachable advice to our customers.

• Earn $68,000 to $92,000.00 Annually (experience based)
• Store hours are Monday Through Friday 7:00 am to 6:00 pm
• Saturdays 8:00 am to 5:00 pm

Performance Kings Honda in Cincinnati is the highest volume Honda dealer in the area for over 12 years. Our service department is state-of-the-art with 38 service bays. We offer exciting career opportunities and have a great work culture. Join us for a fulfilling career!

You'll Love Performance Kings Honda's Service Team!

• Number one volume Honda Dealership in Cincinnati since 2012
• Performance Kings Honda offers Careers not just Jobs
• We have a long history of promoting with in our organization

Employee Benefits Available:

• Paid vacation and personal time off
• 401k with Generous Company Match!
• Medical insurance
• HSA or FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts and services
• Take Advantage of our Technician Tuition Assistance Program!
• Ask about our "Performance Tech Academy"

Requirements:

Responsibilities:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians and customers
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

• 2+ years of Service (Writer) experience preferred, not required
• High school diploma/GED required
• Competent level of computer literacy
• Substantial time management skills
• Have a general understanding of automotive functions
• Must be insurable to drive customer cars and company vehicles
• Performance Kings Honda is a drug-free workplace