Auto Repair & Tire Inc
Automotive Service Writer Job at Auto Repair & Tire Inc in Poughkeepsie
Auto Repair & Tire Inc, Poughkeepsie, NY, US
Job Description
Job Description
Benefits:
We help people who need tires or car repairs. People who have a broken car or bad tire need help and this is a perfect time to show how you care for those in need. Customers love their cars for the access to freedom, the ability to go where they want when they want without waiting or coordinating. Some spend a lot of time working and traveling in their cars - for fun, vacation, jobs, and just sightseeing. In the Hudson Valley NY area we have so many beautiful things to see from historic homes, gardens, the rail trail, Hudson River, and great food! You job will be to help these people and coordinate and expedite their repairs. Its fun and when you show caring its rewarding to help people who frequently come in nearly in tears that ol' Betsy is not feeling right! :)
Benefits/Perks
Local business in Poughkeepsie NY well known with the best customers in the county
401k retirement plan
40 hours sick time pay
Vacation Pay
paid holidays worked benefit
wonderful customer base who enjoy exceptional treatment
Competitive Compensation with manufacturers support
Training for certification
ASE Reimbursement
Paid training and NY Certified Mechanics inspection license exam
So much more!
Job Summary
We are looking for a high-performing person to join our successful business. If you have a proven track record of Customer experience and fantastic communication skills, we want to hear from you. As an Automotive Service and Tire Expert Representative, you will grow our customer base by identifying potential customers, keeping in touch with existing customers, and making sure that everyone has a positive service and tire experience. You will greet guests and build rapport, answer questions about vehicles, and facilitate information gathering. Mentorship programs, ongoing education, and even competitive bonuses are available to our representatives. This is a great opportunity for someone with strong interpersonal skills, hospitality and people skills. This is a great opportunity to learn about managing as well. The automotive career is strong and cars simply never cease to keep needing worn things fixed - you will learn a lot with us and experience so much knowledge your family and friends will be impressed! This type of first hand experience will help you know more than your competition and give you a leg up in the industry.
Responsibilities
Greet customers as they arrive with respect, a smile and professionalism
Create a professional environment that builds rapport and puts customers at ease
Answer customer questions about their needs, vehicle service process, and the goals they have for their car
Advise customers on the ways they may want to solve their problems that meets their objective
Use CRM software to maintain a customer database you will use to drive repeat business and marketing policies
Conduct discussions and obtain customers comments to detail the primary issues they are concerned with
Use skills to complete the process while maintaining a high level of customer connection and care
maximize production and develop jobs for your crew of technicians to keep the customers happy
Qualifications
High school diploma or GED
Valid state-issued drivers license
Prior Customer service experience
Excellent communication and organizational skills
Ability to manage time and serve customers with little supervision but good friendly collaboration with all team members
Typing writing and listening skills - we will teach you our software systems on the job but former POS experience is a plus
https://www.ArlingtonAutoTire.com to see more about us
Since 2008 a Full Service Shop with new tires and a drive through quicklube
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Vision insurance
We help people who need tires or car repairs. People who have a broken car or bad tire need help and this is a perfect time to show how you care for those in need. Customers love their cars for the access to freedom, the ability to go where they want when they want without waiting or coordinating. Some spend a lot of time working and traveling in their cars - for fun, vacation, jobs, and just sightseeing. In the Hudson Valley NY area we have so many beautiful things to see from historic homes, gardens, the rail trail, Hudson River, and great food! You job will be to help these people and coordinate and expedite their repairs. Its fun and when you show caring its rewarding to help people who frequently come in nearly in tears that ol' Betsy is not feeling right! :)
Benefits/Perks
Local business in Poughkeepsie NY well known with the best customers in the county
401k retirement plan
40 hours sick time pay
Vacation Pay
paid holidays worked benefit
wonderful customer base who enjoy exceptional treatment
Competitive Compensation with manufacturers support
Training for certification
ASE Reimbursement
Paid training and NY Certified Mechanics inspection license exam
So much more!
Job Summary
We are looking for a high-performing person to join our successful business. If you have a proven track record of Customer experience and fantastic communication skills, we want to hear from you. As an Automotive Service and Tire Expert Representative, you will grow our customer base by identifying potential customers, keeping in touch with existing customers, and making sure that everyone has a positive service and tire experience. You will greet guests and build rapport, answer questions about vehicles, and facilitate information gathering. Mentorship programs, ongoing education, and even competitive bonuses are available to our representatives. This is a great opportunity for someone with strong interpersonal skills, hospitality and people skills. This is a great opportunity to learn about managing as well. The automotive career is strong and cars simply never cease to keep needing worn things fixed - you will learn a lot with us and experience so much knowledge your family and friends will be impressed! This type of first hand experience will help you know more than your competition and give you a leg up in the industry.
Responsibilities
Greet customers as they arrive with respect, a smile and professionalism
Create a professional environment that builds rapport and puts customers at ease
Answer customer questions about their needs, vehicle service process, and the goals they have for their car
Advise customers on the ways they may want to solve their problems that meets their objective
Use CRM software to maintain a customer database you will use to drive repeat business and marketing policies
Conduct discussions and obtain customers comments to detail the primary issues they are concerned with
Use skills to complete the process while maintaining a high level of customer connection and care
maximize production and develop jobs for your crew of technicians to keep the customers happy
Qualifications
High school diploma or GED
Valid state-issued drivers license
Prior Customer service experience
Excellent communication and organizational skills
Ability to manage time and serve customers with little supervision but good friendly collaboration with all team members
Typing writing and listening skills - we will teach you our software systems on the job but former POS experience is a plus
https://www.ArlingtonAutoTire.com to see more about us
Since 2008 a Full Service Shop with new tires and a drive through quicklube