Jr Web Content Specialist Job at Propelled Brands in Carrollton

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Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Propelled Brands Core Values

Supporting our Core Values is an essential function for all team members as this is how we deliver on our purpose to Propel Our People and Our Brands to Achieve Success. Our organization is aligned around a few goals and each team member's efforts are focused toward accomplishing these goals. We can only accomplish these goals with all team members supporting these core values.

Make It Happen | Expertise & Mastery | Positive Attitude | Growth Mindset | Considerate

Summary/Objective
Jr Web Content Specialist reports to the Sr Web Content Specialist and supports our Internet Marketing efforts, along with other Web Content Specialists, for all of our websites, email marketing programs and ecommerce sites. Support includes providing customer service and assistance directly to franchisees and internal corporate employees; entering, editing and maintaining website content.

Key Responsibilities

Website Performance and Maintenance:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists in ensuring websites are updated regularly, and helps process franchisee and corporate web content requests under guidance.
• Utilizes a tracking system to review incoming tickets, open tickets in the ticketing system, and participates in task assignments as needed.
• Provides customer support to franchisees, assisting them with understanding web options and implementing basic web updates on their behalf.
• Works with a Content Management System (CMS) to build and edit web pages and related tools (this is not a developer position).
• Supports efforts to identify, track, and implement changes or maintenance needed to improve website performance and functionality.
• Assists with the creation of mockups, testing, and implementation of new website features or functionality as needed.
• Supports e-commerce efforts, including catalog building and maintenance, as well as CMS documentation and updates.
• Provides basic internal program support and assists with training franchisees on Internet Marketing programs.
• Manages basic tasks related to new center openings and closings within the website CMS.
• Collects and compiles data from Google Analytics, HubSpot reports, and other systems for internal reporting purposes.
• Collaborates with the Creative and Content teams to post multimedia content, including podcasts, videos, blogs, etc.
• Performs other duties and projects as assigned.

Competencies

• eCommerce Platform Experience is a plus
• Project Management: Strong organizational and project management skills to oversee multiple tasks and projects effectively.
• Technical Proficiency: Knowledge of HTML and CMS tools; ability to troubleshoot technical issues.
• Customer-Centric Mindset: Exceptional interpersonal skills to interact with staff at all levels and provide franchisees with a positive support experience.
• Problem-solving and Initiative: Proactive and solutions-oriented with the ability to identify improvements and implement change effectively.
• Attention to Detail: Strong organizational skills and a keen eye for detail to ensure data accuracy, security, and platform stability.
• Team Collaboration and Independence: Ability to work independently as well as collaboratively within a team environment.

Supervisory Responsibility

None

Physical Demands

While performing the duties of this job, the employee is:

• Occasionally needs to move inside the office to access office machinery and other offices
• Constantly operate a computer and other office productivity machinery (i.e. copy machine, computer printer, telephone)
• Communicate with franchisees, co-workers, and management about work issues and must be able to exchange accurate information verbally and in writing
• Must be able to observe website data to detect any web-related issues.

Travel

This position requires very little travel. May be required to attend our Annual Convention and/or Sales Summit which is typically held out of state, however, is occasionally held in the Dallas/Fort Worth area.

Preferred Education and Experience

• A minimum of an Associate's degree in web related field or equivalent work experience.
• Prefer candidate has previous CMS experience.

Additional Eligibility Qualifications

None required for this position or list additional qualifications as required for job duties.

EEO Statement

Propelled Brands. provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, national origin, age,

disability or genetics. In addition to federal law requirements, Propelled Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Flexible work from home options available.

Compensation: $45,000.00 - $52,000.00 per year

We are Propelled Brands™

Our family of brands includes FASTSIGNS®, MY SALON Suite®, Camp Bow Wow®, and NerdsToGo®, all of which have found tremendous success in their respective industries.

• FASTSIGNS® is the leader in the $29 Billion sign industry.
• MY SALON Suite® is a principal leader in the rapidly growing salons and beauty services sector and are on the way to becoming one of the nation's largest salon suite franchisors.
• Camp Bow Wow® is a leading franchise brand in the rapidly growing pet care industry with over 200 franchise locations in 40 states and Canada.
• NerdsToGo® is a growing franchise organization in the IT services business.

With our resources, guidance, and support, they are all poised for even brighter futures after joining Propelled Brands.

Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual's unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees' teams, and our stakeholders.