Insight Global is hiring: Technical Writer in Foster City

5 days Onsite Mon- Friday

6 month contact to extend

Job Description:

A company is developing autonomous mobility from the ground up, including creating a unique vehicle tailored to autonomous driving. The Base Operations team at this company supports all fleet-level maintenance, repair, and upgrade operations. This includes the back-end engineering team that delivers various aspects of technical content and support, with a key focus on improving safety and operational efficiencies.

The technical writing contractor for BaseOps will author and maintain all types of BaseOps technical documentation to support technicians and engineers with maintaining our autonomous vehicle fleet. They will work cross-functionally with engineers and technicians to define, obtain necessary information, and deliver the required service documentation.

Responsibilities:

The technical writer will create and update the technical documentation associated with the following:

• Service remove/replace and vehicle maintenance procedures
• Diagnostics/troubleshooting and wiring harness information
• Software programming and post-repair bring-up
• Fleet upgrade and rework procedures
• Technical service bulletins
• First responder documentation
• Vehicle Owner's Manual

Qualifications:

• 1-5 years experience as a technical writer or 5+ years experience as Automotive Repair or Diagnostic Technician
• Proficiency with Google Suite and MS Office suite
• Experience with topic-based writing concepts
• Markup language experience (HTML, XML, or DITA XML)
• Strong written and oral communication skills, and cross-functional teamwork skills
• Exhibit high attention to detail and safety acumen
• Ability to multi-task and manage workload to achieve project deliverable deadlines
• Self-starter and ability to approach the role with a can-do, team player attitude

Bonus Qualifications:

• Bachelor's degree with focus in Technical Writing or Automotive Technology
• Previous Automotive OEM service manual authoring experience
• Experience with software used; Oxygen XML (DITA), JIRA, Github, Confluence, Adobe Creative Suite, CATIA 3DX

Compensation:

$30/hr to $34/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.