(CSSNA) Service Writer Job at TalentBurst in New Hudson

(CSSNA) Service Writer
Location: New Hudson, MI
Duration: 12+Months contract
Schedule Hours: Mon - Fri 9AM to 5PM

Job Description:
•Must Haves: Worked in a customer service or Generator repair sales experience, looking for a career move
•Level of education required: High school diploma or equivalent
•Years of experience required: At least 2 years

Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Top 3 Skills you are looking for:
1. tech appointment scheduling
2. Dealership or similar field experience
3. Computer experience

The role will consist of writing complaints, moving trucks and RV's, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.