Social Media Customer Service Representative (46168) Job at Palmer Group in John

Are you passionate about social media and customer service? Join this team as a Social Media Customer Service Representative and become a part of a well-known company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to be considered!

Work model:

• On-Site
• 8-hour shift between 7:00AM - 7:00PM

What you will do:

• Assist customers with parts requests, returns, payments, and tool support
• Utilize multiple support channels, including telephone, email, cases, and chat
• Document each interaction within case management system
• Emphasize social media support by monitoring designated social media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy
• Handle escalated support issues
• Address common topics such as general product questions, availability, compatibility, agricultural, residential, commercial, and golf product issues/complaints, warranty registration, extended warranty coverage, out-of-warranty assistance, parts and publications lookups, and loyalty rewards programs

What you will need to be successful:

• 1 year of experience in a call center/customer service role
• Previous work experience and/or knowledge of Facebook, Twitter, Instagram, YouTube, and TikTok
• Strong interpersonal communication, negotiation, and conflict resolution skills
• Strong computer and troubleshooting skills