Accenture
Visual Designer - CRM & Personalization Focus
Accenture, Ottawa, ON
Who We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
You Are:
As a CRM Visual Designer at Accenture, you will create impactful, visually engaging assets to support CRM and personalization initiatives. You will collaborate closely with CRM strategists, creative leads, and data teams to design and optimize assets for email, in-app messaging, and other digital channels. This role requires a strong foundation in CRM-focused design, understanding of user experience, and hands-on experience with tools like Braze, Salesforce Marketing Cloud, and Adobe Creative Suite to deliver consistent, high-quality visual experiences.
The Work:
Here's What You'll Need:
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at [redacted], send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
You Are:
As a CRM Visual Designer at Accenture, you will create impactful, visually engaging assets to support CRM and personalization initiatives. You will collaborate closely with CRM strategists, creative leads, and data teams to design and optimize assets for email, in-app messaging, and other digital channels. This role requires a strong foundation in CRM-focused design, understanding of user experience, and hands-on experience with tools like Braze, Salesforce Marketing Cloud, and Adobe Creative Suite to deliver consistent, high-quality visual experiences.
The Work:
- Design & Develop CRM Assets: Create visual assets for CRM campaigns, including email templates, dynamic content, landing pages, and personalized in-app graphics, ensuring brand consistency and optimal performance.
- Collaboration with CRM Teams: Work closely with CRM strategists, developers, and creative directors to ensure that designs align with CRM platform capabilities and personalization requirements.
- Optimization through Data: Utilize data-driven insights to refine designs for segmented audiences and personalize visual content based on customer behavior, leveraging platforms like Braze and Salesforce for implementation.
- Maintain Brand Consistency: Ensure all visual content adheres to brand guidelines, delivering a seamless customer experience across the digital ecosystem.
- Trend & Tool Awareness: Stay current with CRM design trends, best practices, and updates to tools like Braze, Figma, Adobe Experience Manager, and Salesforce Marketing Cloud.
Here's What You'll Need:
- 5+ years in visual design with a focus on CRM, personalization, and customer engagement.
- Proficiency in Adobe Creative Suite, Figma, Sketch, and CRM platforms (Braze, Salesforce Marketing Cloud, Adobe Experience Cloud). Experience with data-driven design and dynamic content personalization.
- A Strong portfolio showcasing CRM-related design work, particularly email campaigns, personalized content, and dynamic user journeys.
- Demonstrated ability to work closely with CRM, data, and creative teams to integrate design seamlessly into marketing workflows.
- Solid understanding of UX principles, especially as they relate to CRM and personalized customer journeys.
- Bachelor's Degree or equivalent work experience
- English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
- Bilingual English/French speaking with the ability to converse in both technical and business conversations is highly preferred.
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at [redacted], send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.