County of San Bernardino, CA
Network Services Supervisor- Public Safety Communications Division*
County of San Bernardino, CA, San Bernardino, CA, United States
Salary : $98,196.80 - $135,324.80 Annually
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-19875PS-01
Department: Innovation and Technology Department
Opening Date: 08/31/2024
Closing Date: Continuous
The Job
The Department of Innovation and Technology (IT) is accepting applications for Network Services Supervisor for the Public Safety Communications Division
This position is characterized by the responsibility to supervise staff assigned to the Public Safety Communications Division. Under general direction, the position plans, organizes, coordinates, and supervises the day to day operations of the County's 800 MHZ mobile and portable radio repair shop.
The Network Services Supervisor provides administrative support, management direction, and leadership for a workgroup responsible for the programming, maintenance and repair of over 16,000 end-user mobile and portable subscriber radios. Incumbents will provide management oversight and direction; confer with staff on operational matters; serve as a technical advisor; coordinate both scheduled and emergency repair activities, provide oversight of system upgrade efforts, resolve personnel issues; assist with the development and implementation of policies and procedures for long range network plans and daily operations; review network integrity, system security, and operational reliability and efficiency; develop system disaster recovery recommendations, evaluate and present recommendations to the Division Chief for improvements or enhancements; create and deliver formal presentations and keep abreast of technological changes; identify and research the cost-benefit of new technologies and make recommendations for acquisition of new hardware and software; recommend vendor provided training courses for staff; assist in coordinating system operational plans with a diverse customer base of first responders and governmental service providers, lead efforts to resolve service issues and concerns to maintain a high level of customer satisfaction; and assist in the development of the annual Division budget and ongoing fiscal monitoring activity. The Network Services Supervisor is a second level supervisor and provides guidance and assistance to staff members with their professional and career development efforts.
For a comprehensive list of job duties, refer to the job description.
This excellent opportunity also offers a highly competitive benefits package. Click the image below to learn more!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to employment, successful candidates must undergo a background check which includes fingerprinting and a medical exam.
Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts.
Travel: Travel throughout the county may be required with a requirement to access and perform work at rural, unimproved locations. A valid California Class C driver's license will be required at the time of hire.
Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
Minimum Requirements
EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which includes planning, assigning, reviewing, and evaluating work in the area of land mobile radio technologies.
-- AND --
EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred.
NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.
Substitution: An additional one (1) year of qualifying experience may substitute for the required education.
Desired Qualifications
Candidates are strongly encouraged to apply if they possess:
Selection Process
There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by as soon as possible. This is a continuous recruitment and may close at anytime. Resumes will not be accepted or reviewed in lieu of the application and/or supplemental questionnaire.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit theSpecial Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Clickherefor information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process.
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the eligible list. Please ensure that any experience indicated in your responses is clearly detailed in the employment history section of your application.
Qualifying Experience: Indicate the employer(s) where you have attained the following experience: Three (3) years of experience overseeing staff or technology in a lead or advanced role which can include planning, assigning, reviewing, and evaluating work, in the area of land mobile radio technologies.
03
Lead Experience: Indicate your management, supervision, or lead experience in any number of the following areas: Please ensure that your experience in this area is clearly detailed on your application.
Budgeting Experience: Describe your budgeting experience, such as estimating costs and keeping track of actual time and material expenses.Indicate N/A if you do not possess this experience.
05
Knowledge Base: Indicate the areas in which you possess hands-on knowledge.Please ensure that your experience in this area is clearly detailed on your application.
06
EDUCATION/COURSEWORK: A list of coursework is required unless you are substituting additional experience for the education requirement or you possess an Associate's degree from an accredited college or university in one of the following fields: telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.For each class completed include the: school name, course title and number, and units (semester or quarter) or hours of instruction. Examples: CSUSB, Computer Science 101, 4 quarter units.
CSUSB, Computer Science 101, 40 hours of instruction.
07
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
08
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-19875PS-01
Department: Innovation and Technology Department
Opening Date: 08/31/2024
Closing Date: Continuous
The Job
The Department of Innovation and Technology (IT) is accepting applications for Network Services Supervisor for the Public Safety Communications Division
This position is characterized by the responsibility to supervise staff assigned to the Public Safety Communications Division. Under general direction, the position plans, organizes, coordinates, and supervises the day to day operations of the County's 800 MHZ mobile and portable radio repair shop.
The Network Services Supervisor provides administrative support, management direction, and leadership for a workgroup responsible for the programming, maintenance and repair of over 16,000 end-user mobile and portable subscriber radios. Incumbents will provide management oversight and direction; confer with staff on operational matters; serve as a technical advisor; coordinate both scheduled and emergency repair activities, provide oversight of system upgrade efforts, resolve personnel issues; assist with the development and implementation of policies and procedures for long range network plans and daily operations; review network integrity, system security, and operational reliability and efficiency; develop system disaster recovery recommendations, evaluate and present recommendations to the Division Chief for improvements or enhancements; create and deliver formal presentations and keep abreast of technological changes; identify and research the cost-benefit of new technologies and make recommendations for acquisition of new hardware and software; recommend vendor provided training courses for staff; assist in coordinating system operational plans with a diverse customer base of first responders and governmental service providers, lead efforts to resolve service issues and concerns to maintain a high level of customer satisfaction; and assist in the development of the annual Division budget and ongoing fiscal monitoring activity. The Network Services Supervisor is a second level supervisor and provides guidance and assistance to staff members with their professional and career development efforts.
For a comprehensive list of job duties, refer to the job description.
This excellent opportunity also offers a highly competitive benefits package. Click the image below to learn more!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to employment, successful candidates must undergo a background check which includes fingerprinting and a medical exam.
Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts.
Travel: Travel throughout the county may be required with a requirement to access and perform work at rural, unimproved locations. A valid California Class C driver's license will be required at the time of hire.
Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
Minimum Requirements
EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which includes planning, assigning, reviewing, and evaluating work in the area of land mobile radio technologies.
-- AND --
EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred.
NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.
Substitution: An additional one (1) year of qualifying experience may substitute for the required education.
Desired Qualifications
Candidates are strongly encouraged to apply if they possess:
- Five (5) years of experience managing the installation, programming, maintaining and repairing Motorola XTS, XTL and APX series, land mobile radios, as well as emergency vehicle systems.
- Experience programming, configuring, maintaining and repairing Motorola P25 Smartzone Trunking systems.
- Experience developing codeplugs/templates using Motorola customer programming software.
- Knowledge of Motorola subscriber features and the interactions of those features over Motorola P25 Smartzone Trunking and conventional systems.
Selection Process
There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by as soon as possible. This is a continuous recruitment and may close at anytime. Resumes will not be accepted or reviewed in lieu of the application and/or supplemental questionnaire.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit theSpecial Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Clickherefor information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process.
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the eligible list. Please ensure that any experience indicated in your responses is clearly detailed in the employment history section of your application.
- I understand.
Qualifying Experience: Indicate the employer(s) where you have attained the following experience: Three (3) years of experience overseeing staff or technology in a lead or advanced role which can include planning, assigning, reviewing, and evaluating work, in the area of land mobile radio technologies.
03
Lead Experience: Indicate your management, supervision, or lead experience in any number of the following areas: Please ensure that your experience in this area is clearly detailed on your application.
- Advise on work problems
- Assign and review work
- Carry out disciplinary actions (write reprimands, terminations, etc.)
- Delegation
- Develop project schedules
- Evaluate equipment
- Evaluate new technology
- Interview and recommend candidates for hiring
- Maintain close liaison with vendors and County agencies
- Manage or supervise System Support Analysts
- Oversee customer billing and invoice reconciliation
- Oversee equipment repair process
- Oversee equipment installation process
- Overseeing equipment engineering process
- Participate in or chair project planning meetings
- Planning
- Policies and Procedures
- Provide 24 hour emergency support
- Prepare a variety of administrative and technical reports and correspondence
- Problem Solving
- Project Development
- Staff Recruitment
- Train staff
- Write work performance evaluations
- None of the above
Budgeting Experience: Describe your budgeting experience, such as estimating costs and keeping track of actual time and material expenses.Indicate N/A if you do not possess this experience.
05
Knowledge Base: Indicate the areas in which you possess hands-on knowledge.Please ensure that your experience in this area is clearly detailed on your application.
- Land mobile radio maintenance and operation
- 800 MHz digital radio systems
- Motorola M3 based Astro voice and data infrastructure
- VHF and UHF radio system operation and maintenance
- In building coverage systems
- Dispatch console system implementation and optimization
- System disaster recovery planning
- None of the above
06
EDUCATION/COURSEWORK: A list of coursework is required unless you are substituting additional experience for the education requirement or you possess an Associate's degree from an accredited college or university in one of the following fields: telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.For each class completed include the: school name, course title and number, and units (semester or quarter) or hours of instruction. Examples: CSUSB, Computer Science 101, 4 quarter units.
CSUSB, Computer Science 101, 40 hours of instruction.
07
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
08
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question