Digital Content Producer/Project Manager

Hero Digital is looking for a Digital Content Project/Product Manager to join our client's Marketing Communications group and be an integral part of a team that develops and enhances the customer digital framework for a well know consumer brand. You will be working in a hybrid capacity as the Product Owner and Project Manager collaborating cross functionally to deliver high profile projects across multiple digital platforms on a global scale. This involves overseeing the project from concept through the final launch of the project. Additionally, this role will involve gathering and writing requirements.

This is a permanent role and will require working Pacific Time Zone hours.

What You'll Do

• Be an integral part of a team that produces and supports multiple enterprise level content teams with projects driven by AEM CMS
• Collaborate cross functionally to deliver high-profile projects across multiple digital platforms on a global scale
• Oversee the project from initial brief to production, guiding copywriting, and development from brief stage through the final launch of the project
• Define workflow processes for external and internal CMS users while keeping efficiencies in mind
• Manage the scope for multiple content driven projects simultaneously
• Assist in making adjustments to the project timeline, scheduling, and defining priorities
• Ability to articulate the big picture and overarching mission while maintaining a high attention to detail and tactical execution of complex systems
• Proactively identify solutions to meet changes in project scope while maintaining the integrity of the creative vision against tight deadlines
• Balance project scope, priorities and goals with various teams while keeping a clear and constant communication channels open with all stakeholders
• Schedule handoffs and assure delivery of appropriate assets to teams
• Provide quality assurance on projects and promote exceptional quality standards on all deliverables
• Collaborate with Producers to identify and prioritize features or enhancements into the program roadmap

Who You Are

• 3+ years relevant experience managing large complex content-driven web projects; agency experience preferred
• Motivated self-starter who dives into details by asking questions, seeking answers with attention to details
• Experience with enterprise platforms and CMS (AEM preferred) and DAMs.
• The ability to communicate high-level concepts and overall business direction to stakeholders
• Experience in marketing, content management and the development of digital communications across multiple channels and platforms end-to-end
• Ability to distill and simplify complex requests into clear and actionable project plans
• Able to organize information quickly and summarize succinctly
• Demonstrated experience managing multiple projects simultaneously
• Strong organizational skills and attention to detail when changes may be rapid or ambiguous
• Ability to work under tight deadlines and respond to shifting priorities, schedules, and deliverables across multiple work streams
• Extremely strong communication and customer service skills
• Ability to communicate with UI designers and front end developers and a high level understanding of web development principles.
• Ability to work Pacific timezone hours, with off-hours flexibility during key moments of the year

Who We Are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.

We're expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.

Core Values:

• Perspective- We solve our clients' hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking "What if...?" Because that's where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are - because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We're an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.