IT SPECIALIST (SYSADMIN/CUSTSPT)- DIRECT HIRE AUTHORITY

Summary Veteran's preference does not apply to DHA recruitment Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to provide proven infrastructure capabilities, operations and services to meet the needs of America's premier Air Force Test Center and all Eglin's customers while preparing for the challenges of the cyberspace domain. Responsibilities Responsible for troubleshooting and diagnosing all hardware, software, network failures, and providing a solution for IT service request elevated to the assigned tier. Responsible for receiving, imaging, inventory, and deployment of all new and life-cycle replacement systems. Actively supports daily operations and sustainment of enterprise configuration management. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology Management Series located here. BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year, or will have one year within 120 days of closing of this announcement, at the next lower pay band NH-01, grade GS-04, or equivalent in other pay system. Specialized experience is knowledge level of LAN/WAN and system principles, techniques and practices sufficiently to install, configure, and troubleshoot client systems and components; Assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements. As well as knowledge level of systems principles and techniques, enterprise IT architecture and new IT technologies, (e.g. cyber operations, prototypes, pilots, and operational applications). Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Intermediate knowledge level of LAN/WAN and system principles, techniques and practices sufficiently to install, configure, and troubleshoot client systems and components; Assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements. Ability to provide advanced IT technical support to customers. Ability to research, analyze, interpret, and apply computer sciences and information technology principles and practices. Ability to communicate effectively, both orally and in writing. Ability to work in team to solve complex issues. Advanced knowledge level of systems principles and techniques, enterprise IT architecture and new IT technologies, (e.g. cyber operations, prototypes, pilots, and operational applications). Ability to analyze, plan, and adjust work operations with other personnel to meet program requirements and objectives within available resources. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience. Education ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information This public notice is to gather applications that may or may not result in selection. If you have questions regarding this announcement and have hearing or speech difficulties click here.