IT Help Desk PR

Reporting to the Director of IT Resources, the incumbent will provide the following services to the Department of Biological Sciences:

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Participate in providing end-user support for all employees in the department

Install software as needed; troubleshoot hardware and software issues when necessary

Maintain and trouble-shoot departmental computer systems (workstations, file servers, web servers)

Help the department's research groups with backups and data restoration

Advise faculty, research staff, and graduate students on purchase and use of computer and peripheral equipment

Assist faculty with computer replacement program

Work with university-level IT support team to resolve network, email, and other issues

Although infrequent, some evening and weekend hours will be required.

Qualifications

Minimum Degree Required: Bachelor's degree in related field (Computer Science, IT Support or similar field)