Cynet Systems
Service Writer Job at Cynet Systems in Hudson
Cynet Systems, Hudson, MI, United States
Job Description:
Responsibilities:
Responsibilities:
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- nalyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
- Works with the Service Supervisor and/or Team Lead to schedule job assignments.
- Develops positive relationships with key customers; resolves customer concerns regarding Client' or distributor warranties; explain charges to customers.
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
- Tech appointment scheduling.
- Dealership or similar field experience.
- Computer experience.