Communications Representative - PBX - PT

Overview:

As a PBX (Private Branch Exchange) Operator, you are often the first point of contact the public has with the hospital. Whether calling to ask about a patient, to inquire about a bill, or to find out if they should come to the emergency room, the operator is the first person with whom a caller interacts, and that interaction can set the tone for their whole experience.

Responsibilities:

• You will also be the person trusted to connect calls between departments within the hospital, to contact providers on call, and to announce codes and notify the correct people when alarms sound.
• You are the person who will answer calls from the emergency telephones located outside and ensure that the emergency room is notified and responds to the person in distress.
• You will maintain a balanced cash drawer, verify ref labs, and sign off on cash deposits.
• You will sign as a witness when mortuaries pick up decedents, and make sure the medical records office gets the record.
• You are more than a telephone operator; you are a key player in patient safety, public perception of the hospital, and keeping the administrative side of things running smoothly.

Qualifications:

Education Required: High School Diploma or GED Equivalent

Experience: Minimum of 6 months customer service required. Knowledge of computers, and other standard office equipment required.

About Us:

DeKalb Regional Medical Center celebrated its 35th anniversary in October 2021. Throughout its history, the team of healthcare providers here have been proud to serve the people of Fort Payne, Alabama.

Today, DeKalb Regional is 134-beds and offers comprehensive services including cardiac catheterization, geriatric psychiatric services, womens and childrens services, bariatric services, orthopedics services, and many more. DeKalb Regional and its physicians serve patients from throughout Northeast Alabama and Western Georgia.

DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. It was also awarded the 2023 Get with the Guidelines Rural Stroke Bronze Quality Award from the American Heart Association. In fall of 2023, DeKalb Regional was one of seven hospitals in Alabama to receive an A grade from The Leapfrog Group.

DeKalb Regional Medical Center has 500 employees and more than 100 members of the medical staff.