Technogen International Company
Technical Writer
Technogen International Company, Rockville, Maryland, United States, 20850
Technical Writer
Location: Rockville, MD - Hybrid / Remote but occasional visit is required. DMV areas candidate preferred.
Duration: Long term
Active Public trust clearance/Or clearable
NOTE: Previous ServiceNow implemetation experience is required(Must)
Key Responsibilities:
Documentation Creation: • Collaborate with software developers, product managers, and subject matter experts to gather information and insights. • Write, edit, and format technical documentation for ServiceNow SQL Server applications, including user manuals, API documentation, installation guides, and release notes. • Translate complex technical concepts into easy-to-understand content for both technical and non-technical audiences. 2. Content Management: • Organize and maintain a structured documentation repository, ensuring accuracy, version control, and accessibility. • Regularly update documentation to reflect software changes, enhancements, and new features. 3. User Assistance: • Develop tutorials, how-to guides, and troubleshooting resources to assist users in effectively utilizing our software applications. • Provide guidance on best practices and usage scenarios through examples and practical explanations. 4. Quality Assurance: • Review and edit documentation for clarity, consistency, accuracy, and adherence to established standards. • Conduct usability testing of documentation to ensure its effectiveness and user-friendliness. 5. Collaboration and Communication: • Collaborate with cross-functional teams to gather information and contribute to the overall improvement of documentation quality. • Communicate with development teams to understand technical details and ensure accurate representation in the documentation.
Qualification: •
Bachelor's
degree in Technical Communication, Computer Science, or a related field. • Proven experience of
7-8 years
as a Technical Writer, with a focus on
with Manual QA
and
documenting .ServiceNow and SQL Server applications.
Prior experience with
HRSA, HHS and other government exp. • Excellent
written
and
verbal communication
skills, with the ability to effectively convey complex technical information. • Proficiency in creating documentation using tools such as
Microsoft Word, Markdown, or other relevant documentation platforms. • Strong attention to detail and organizational skills. • Ability to work independently and manage multiple documentation projects simultaneously. • Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., Confluence) is a plus.
Thanks & Regards
Location: Rockville, MD - Hybrid / Remote but occasional visit is required. DMV areas candidate preferred.
Duration: Long term
Active Public trust clearance/Or clearable
NOTE: Previous ServiceNow implemetation experience is required(Must)
Key Responsibilities:
Documentation Creation: • Collaborate with software developers, product managers, and subject matter experts to gather information and insights. • Write, edit, and format technical documentation for ServiceNow SQL Server applications, including user manuals, API documentation, installation guides, and release notes. • Translate complex technical concepts into easy-to-understand content for both technical and non-technical audiences. 2. Content Management: • Organize and maintain a structured documentation repository, ensuring accuracy, version control, and accessibility. • Regularly update documentation to reflect software changes, enhancements, and new features. 3. User Assistance: • Develop tutorials, how-to guides, and troubleshooting resources to assist users in effectively utilizing our software applications. • Provide guidance on best practices and usage scenarios through examples and practical explanations. 4. Quality Assurance: • Review and edit documentation for clarity, consistency, accuracy, and adherence to established standards. • Conduct usability testing of documentation to ensure its effectiveness and user-friendliness. 5. Collaboration and Communication: • Collaborate with cross-functional teams to gather information and contribute to the overall improvement of documentation quality. • Communicate with development teams to understand technical details and ensure accurate representation in the documentation.
Qualification: •
Bachelor's
degree in Technical Communication, Computer Science, or a related field. • Proven experience of
7-8 years
as a Technical Writer, with a focus on
with Manual QA
and
documenting .ServiceNow and SQL Server applications.
Prior experience with
HRSA, HHS and other government exp. • Excellent
written
and
verbal communication
skills, with the ability to effectively convey complex technical information. • Proficiency in creating documentation using tools such as
Microsoft Word, Markdown, or other relevant documentation platforms. • Strong attention to detail and organizational skills. • Ability to work independently and manage multiple documentation projects simultaneously. • Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., Confluence) is a plus.
Thanks & Regards