University of California - San Francisco is hiring: Audio Visual Services Engine

Audio Visual Services Engineer

IT Voice Systems

Full Time

Job Summary

The Audio-Visual (AV) Services Analyst will support the strategic design, implementation, and maintenance of UCSF's audio-visual systems and infrastructure. This role provides engineering and technical support to ensure seamless operation of AV infrastructure, minimizing downtime and optimizing efficiency. The AV Services Analyst is responsible for assisting in designing, configuring, troubleshooting, and maintaining audio-visual equipment across platforms. The AV Services Analyst may provide support and technical guidance to other IS teams, ensuring adherence to industry best practices in all technology-related procedures.

The AV Services Analyst will positively impact UCSF's operations and culture by ensuring UCSF's IT digital workplace communications services are integrated and effective in service of the university's academic mission. The Analyst will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. The AV Services Analyst will execute UCSF's vision while modeling UCSF's culture and values.

This role involves applying user-centered design processes, industry standards, engineering, or best practices to create, evaluate, and modify designs and prototypes supporting audio-visual (AV) systems design. The AV Services Analyst creates plans and specifications for highly detailed, complex AV IT projects based on clients' needs, aligning design with codes, regulations, and AV IT engineering best practices. The Analyst communicates with clients, monitors projects, creates documentation and specifications for third-party installation teams and verifies installation work. The Analyst coordinates with other construction engineering teams, participates in building meetings, and coordinates inspections.

Required Qualifications

• Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
• 3 years of experience working in one or more of the following fields: audio visual technology, unified communications, information technology or network operations.
• Proficiency in audiovisual (AV) technologies, including an understanding of audio/video signal flow, AV equipment functionality, audio, video, and communications circuitry, AV IT control systems, and industry standards.
• Familiarity with AV integration principles, including knowledge of AV system design, installation, and troubleshooting.
• Understanding of networking concepts and protocols relevant to AV systems, such as IP addressing, VLANs, and streaming protocols.
• Knowledge of applicable codes and regulations.
• Knowledge of audio, video and control systems as well as architectural and cabling requirements.
• Strong technical skills in configuring, troubleshooting, and maintaining AV systems and equipment.
• Experience managing phases of AV projects including obtaining scope, budget, planning, design, bid preparation, installation, inspection, testing and final walk through. Ability to test and operate installed AV IT equipment.
• Strong creativity and problem-solving abilities to quickly identify and resolve technical issues encountered during AV system deployment and operation.
• Analytical skills to assess AV requirements, evaluate technical solutions, and make informed recommendations.
• Ability to present technical concepts and solutions to diverse audiences, including non-technical stakeholders and business executives, in clear, concise, and business-friendly terms, highlighting the strategic value of AV initiatives.
• Strong organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to evolving priorities and deadlines in a dynamic environment.
• Strong communication skills, both verbal and written, with the ability to foster positive working relationships and cultivate a strong rapport with colleagues, stakeholders, and cross-functional teams.
• Experience developing and nurturing collaborative working relationships within a diverse team environment, fostering a culture of innovation, knowledge sharing, and continuous improvement.

Preferred Qualifications

• 5 or more years of experience working in one or more of the following fields: audio visual technology, unified communications, information technology or network operations.
• AVIXA Certified Technology Specialist, Certified Technology Specialist - Design, or Certified Technology Specialist - Installation
• Cisco Certified Network Associate (CCNA)
• Manufacture Certification (Crestron, Extron, QSC, etc.)
• Knowledge of relevant software and tools used in AV design and engineering, such as CAD software, AV control systems, and DSP programming platforms.
• Proficiency in designing AV solutions, including creating detailed schematics, AV flow diagrams, AV infrastructure drawings. equipment layouts, and system diagrams.
• Experience in complex higher education environments, serving academic, medical, and research and administrative functions of a large public university.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Location: San Francisco, CA

Work Style: Fully On-Site

Shift: Days, M-F, 9-5, as required after hours support